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Backup by phone or Xperia Compagnion failes to good end

Message 1 of 1
Message 1 of 1

Backup by phone or Xperia Compagnion failes to good end

In order to repair my GPS I like to set my phone back to Manufacturers settings. First I try to make a phone back up as well as with Xperia Compagnion. But both ends to say "backup failed". Companion says "others 42 0f 53 failed". This outcome is always the same with backup everyting or backup only "my data".

Backing up my phone stuck to 50% and stay hanging on that.

Can anyone give me adviseSchermafdruk 2018-09-07 13.48.49.png