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Problems with upgrading PC Companion

SOLVED
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Apprentice
Message 1 of 4
2,989 Views
Message 1 of 4

Problems with upgrading PC Companion

I have installed PC Companion and every time I start it, it immediately wants to upgrade to a newer version. The upgrade runs for some time then returns a "installation error" message - yes, I know, not very precise.

 

I have been in contact with Sony's Customer Service, who suggested a number of things, none of them worked. So I'm reaching out here in the hopes that someone can help, as I'm not able to make full use of the phone without PC Companion.

 

Customer Service asked me to reboot my machine, did that, uninstall PC Companion, did that, re-install PC Companion, did that too, run Update Service, did that. None of the suggestions have worked, and as I said, there seems no way to skip the upgrade requirement.

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator
Message 2 of 4
3,297 Views
Message 2 of 4

Re: Problems with upgrading PC Companion

What windows are you using?You say you also tried Sony update service?

http://www.sonymobile.com/gb/tools/update-service/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

View solution in original post

3 REPLIES 3
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Moderator
Message 2 of 4
3,298 Views
Message 2 of 4

Re: Problems with upgrading PC Companion

What windows are you using?You say you also tried Sony update service?

http://www.sonymobile.com/gb/tools/update-service/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

View solution in original post

Highlighted
Apprentice
Message 3 of 4
2,923 Views
Message 3 of 4

Problems with upgrading PC Companion

I downloaded the latest version of Update Service, re-installed PC Companion, and all of a sudden it worked. Thanks.

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Moderator
Message 4 of 4
2,907 Views
Message 4 of 4

Re: Problems with upgrading PC Companion

Anytime.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.