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Tips & Tricks

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Phone Restarts while making Calls from Phone book after updating to Android Lollipop 5.1.1

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Learner
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Message 1 of 8

Phone Restarts while making Calls from Phone book after updating to Android Lollipop 5.1.1

Hi..

After updating my Sony Xperia T2 Ultra Dual to the Android Lollipop 5.1.1, whenever making call from Phone book, the screen shackes & phone is getting restarted.

 

The problem is happening all the time.

 

Please suggest the solution.

 

Rgds,

Ankit

1 ACCEPTED SOLUTION

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Forum Legend
Message 2 of 8
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Message 2 of 8

Re: Phone Restarts while making Calls from Phone book after updating to Android Lollipop 5.1.1

Hi,

That sounds strange, could you boot the phone into safe mode to see if same thing happens?

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

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Forum Legend
Message 2 of 8
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Message 2 of 8

Re: Phone Restarts while making Calls from Phone book after updating to Android Lollipop 5.1.1

Hi,

That sounds strange, could you boot the phone into safe mode to see if same thing happens?

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

View solution in original post

Learner
Message 3 of 8
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Message 3 of 8

Re: Phone Restarts while making Calls from Phone book after updating to Android Lollipop 5.1.1

Hi..

 

That really worked to check in Safe Mode & working fine.

 

Now can you please suggest how to find which third party application(s) is creating problem so that i can remove it

 

Thank You..

 

Rgds,

Ankit

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Forum Legend
Message 4 of 8
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Message 4 of 8

Re: Phone Restarts while making Calls from Phone book after updating to Android Lollipop 5.1.1

I have no general tip for what kind of app that can cause this behaviour. Do you have any other dialer installed on your phone? Or an app that may get access to the dialer etc.

 

Do you experience the same behaviour directly if the phone is booted normally? If not, you could have in mind which apps that you open/start and figure it out from there.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Highlighted
Learner
Message 5 of 8
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Message 5 of 8

Re: Phone Restarts while making Calls from Phone book after updating to Android Lollipop 5.1.1

Hi,

 

Yes i experience the same behaviour directly if the phone is booted normally.

 

I do not have installed any app which have access to the dialer of phone except Skype.

But i think Skype is one of the best app which generally do not bother basic phone function.

 

I also faced the problem when i removed/uninstalled Skype from phone & tried.

 

Please support.

 

Rgds,

Ankit

 

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Emperor
Message 6 of 8
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Message 6 of 8

Re: Phone Restarts while making Calls from Phone book after updating to Android Lollipop 5.1.1

@AP3010

 

were you able to find the culprit app?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Learner
Message 7 of 8
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Message 7 of 8

Re: Phone Restarts while making Calls from Phone book after updating to Android Lollipop 5.1.1

Not found yet..

Can you please help in solving the issue..?

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Emperor
Message 8 of 8
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Message 8 of 8

Re: Phone Restarts while making Calls from Phone book after updating to Android Lollipop 5.1.1

@AP3010

 

Trial and error




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)