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Error when updating to fw .73

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Unregistered user
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Message 1 of 6
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Message 1 of 6

Error when updating to fw .73

Hi guys!

I'm a Norwegian XS user and have just received the update for firmware .73.

When Im starting updating, I get a error:

"Error installing

Can not install or start the components for updating the phone software"

/ Norwegian:

"Feil under installering

Kan ikke installere eller starte komponenter for oppdatering av telefonprogramvare."

I press close and it says that updating failed.

Whats wrong?! Debugging on phone is activated and internal storage is connected.

Please help! I really want to update my phone now! Slightly frowning Face

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
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Emperor
Message 3 of 6
1,902 Views
Message 3 of 6

Re: Error when updating to fw .73

you can use SUS

Update Service (SUS)

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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5 REPLIES 5
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Visitor
Message 2 of 6
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Message 2 of 6

Re: Error when updating to fw .73

Please try these steps to resolve the situation:

1. Close PC Companion.

2. Install java from http://www.java.com/

3. Start PC Companion again and try to do the SW Update of the phone. 


Highlighted
Emperor
Message 3 of 6
1,903 Views
Message 3 of 6

Re: Error when updating to fw .73

you can use SUS

Update Service (SUS)

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

View solution in original post

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Unregistered user
Not applicable
Message 4 of 6
1,795 Views
Message 4 of 6

Re: Error when updating to fw .73

Thanks for answers.

Tried installing Java and then start PC Companion and software update, but same error.

So I installed SUS and finally able to update to latest firmware without any problems!

Thanks to both. Slightly smiling Face

Highlighted
Emperor
Message 5 of 6
1,795 Views
Message 5 of 6

Re: Error when updating to fw .73

Anytime Slightly smiling Face




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 6 of 6
1,795 Views
Message 6 of 6

Re: Error when updating to fw .73

I'm happy to know that you could finally update it. Slightly smiling Face