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Can no longer make calls or access my contacts on my Xperia ST27i

SOLVED
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Visitor
Message 1 of 10
4,349 Views
Message 1 of 10

Can no longer make calls or access my contacts on my Xperia ST27i

All of a sudden, my phone will not let me open my contacts list or make any phone calls.

When I select the phone icon, it comes up with the error message

 

                                          'Sorry! The application Contacts (process com.sonyericsson.android.socialphonebook)

                                           has stopped unexpectedly. Please try again'

 

I don't know why this is all of a sudden happening. I've tried restarting and that did nothing. I don't want to restore factory settings and wipe my phone unless someone can guarantee this will fix my phone Slightly frowning Face Can anyone help out?

1 ACCEPTED SOLUTION

Accepted Solutions
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Sony Xperia Support
Message 7 of 10
4,962 Views
Message 7 of 10

Re: Can no longer make calls or access my contacts on my Xperia ST27i

We have identified this issue on some units and the source of issue resides in a Google Play Services update (4.4.49). Google has been contacted about this and have confirmed a fix for Google Play Services version 4.4.50 or higher. In the mean time you can either remove any accounts that depend on Google Play Services like, Facebook, Viber, Skype etc. You can also choose to uninstall the latest Google Play Services update but then losing access to some Google applications.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

View solution in original post

9 REPLIES 9
Highlighted
Learner
Message 2 of 10
4,252 Views
Message 2 of 10

Re: Can no longer make calls or access my contacts on my Xperia ST27i

I'm facing the same problem too! It's difficult for me now to check missed calls, or even make a call to another number.
Highlighted
Visitor
Message 3 of 10
4,239 Views
Message 3 of 10

Re: Can no longer make calls or access my contacts on my Xperia ST27i

same problem here.....

 

Highlighted
Visitor
Message 4 of 10
4,207 Views
Message 4 of 10

Re: Can no longer make calls or access my contacts on my Xperia ST27i

Exactly. For me to check/clear missed calls or to make phonecalls, I have to turn my phone onto Safe Mode Slightly frowning Face

Highlighted
One time poster
Message 5 of 10
4,144 Views
Message 5 of 10

Re: Can no longer make calls or access my contacts on my Xperia ST27i

same problem.Sony,whats the solution?
Highlighted
One time poster
Message 6 of 10
4,060 Views
Message 6 of 10

Re: Can no longer make calls or access my contacts on my Xperia ST27i

Same problem.  I have even removed my battery and put it back again, but that made no difference.

Come on Sony!

Highlighted
Sony Xperia Support
Message 7 of 10
4,963 Views
Message 7 of 10

Re: Can no longer make calls or access my contacts on my Xperia ST27i

We have identified this issue on some units and the source of issue resides in a Google Play Services update (4.4.49). Google has been contacted about this and have confirmed a fix for Google Play Services version 4.4.50 or higher. In the mean time you can either remove any accounts that depend on Google Play Services like, Facebook, Viber, Skype etc. You can also choose to uninstall the latest Google Play Services update but then losing access to some Google applications.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

View solution in original post

Highlighted
Visitor
Message 8 of 10
3,923 Views
Message 8 of 10

Re: Can no longer make calls or access my contacts on my Xperia ST27i

I had uninstall the google play services and the problem is solved.So can i know when i can get the newest google play services. thx

Spoiler
 
Highlighted
Sony Xperia Support
Message 9 of 10
3,917 Views
Message 9 of 10

Re: Can no longer make calls or access my contacts on my Xperia ST27i

I'm afraid i can't see when the next version of Google Play Services will be released.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Highlighted
Visitor
Message 10 of 10
3,913 Views
Message 10 of 10

Re: Can no longer make calls or access my contacts on my Xperia ST27i

Thank you! I can now access my contacts and make phone calls again!