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screen is in blank

One time poster
Message 1 of 5
186 Views
Message 1 of 5

screen is in blank

My screen has gone blank and I don't know what happened and when I try to turn it on the screen lights up and there is nothing there also my fingerprint works and vibrates and then nothing happens and it just stays the same screen for a bit. 

4 REPLIES 4
Moderator
Message 2 of 5
183 Views
Message 2 of 5

Re: screen is in blank

@Reuben46

What phone model are you using?



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Sony Xperia Support
Message 3 of 5
146 Views
Message 3 of 5

Re: screen is in blank

Hi @Reuben46, sorry to hear about this. Slightly frowning Face

I'm afraid that there isn't that much you can try and do on your own, apart from performing a software repair using Xperia Companion, to determine if the software in the device is the cause of this behaviour.

Do note that all data stored on the internal storage of the device will be deleted when performing the repair.

If you still aren't able to get any picture/text in the display after the repair has finished, your device will need to be examined at an authorized service centre and your Local support team will arrange a repair for you and answer any questions you may have regarding the repair.

Keep us posted and if you could get back to us with which phone model you have so we can move your post to the correct board, that would be great! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 4 of 5
103 Views
Message 4 of 5

Re: screen is in blank

I think there is a problem in your software. You should go to service center to repair it.

Highlighted
Sony Xperia Support
Message 5 of 5
96 Views
Message 5 of 5

Re: screen is in blank

Hi @Office12!

It could either be software or hardware, but in this case I do believe it's hardware and something with the backlight not working correctly, as the screen is not being lit up.>

Hopefully @Reuben46 gets back to us and we'll know! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.