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Vivaz U5i Screen blackout

SOLVED
Anonymous
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Message 1 of 2
Message 1 of 2

Vivaz U5i Screen blackout

Guys I got a problem. Not long ago my vivaz screen just blacked out and I dont know why. The touch screen pad is working fine but I can barely see anything. And I dont know what kind of problem it is. Sometimes the screen returns to normal for a few seconds and then it blacks out again whyle using it. Please help me

1 ACCEPTED SOLUTION

Accepted Solutions
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Forum Legend
Message 2 of 2
Message 2 of 2

Re: Vivaz U5i Screen blackout

Hi, it could be a software issue, suggest software repair phone with PC Companion, hopefully this will resolve it. Be aware that this process will erase phone data completely, backup if necessary.

If, however, this did not help, then it could be a hardware issue which can only be repaired in the Service Centre.

Alternatively, you can also use Update Service instead of PC Companion, http://www.sonymobile.com/gb/tools/update-service/.

1 REPLY
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Forum Legend
Message 2 of 2
Message 2 of 2

Re: Vivaz U5i Screen blackout

Hi, it could be a software issue, suggest software repair phone with PC Companion, hopefully this will resolve it. Be aware that this process will erase phone data completely, backup if necessary.

If, however, this did not help, then it could be a hardware issue which can only be repaired in the Service Centre.

Alternatively, you can also use Update Service instead of PC Companion, http://www.sonymobile.com/gb/tools/update-service/.