account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

updater app crash

Message 1 of 2
Message 1 of 2

updater app crash

Hello !

I'm curruntly on the android 8.0.0 build 51.1.A.11.51 and the updater app of the xperia system does not work and always crash.


I tried rebooting several times, even safemode and i upadated with PC companion (but off course the app on the phone cant install because of the crash.)


Any idea of what to do next ?

Message 2 of 2
Message 2 of 2

Re: updater app crash

I found a solution by deleting the cache of the app. 


Configuration > applications & notifications > About application>  option: enable view of system app > Updater > Data > Delet data (deleting cache is not enaugh).