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Standard phone app

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Message 1 of 2
Message 1 of 2

Standard phone app

Since today the default xperia phone app crashes when I try to open it. 

I can receive calls, I can call contacts from the contacts app, but the phone app itself crashes when I try to open it. 

Cleared cache and data, restarted phone - nothing helps.

Android is updated and xperia help says "no problems with any app".

Any ideas besides a factory reset? 

Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: Standard phone app

Hi @Annorlunda, sorry to hear that.

Could you please get back to me with which phone model you have? You can find this information in Settings > (System) > About phone.

I would recommend that you try and restart the device in safe mode before you do a factory reset so we can see if any downloaded application is the cause of this.

Let me know how it goes! Slightly smiling Face

Official Sony Xperia Support Staff

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