account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Standard phone app

Highlighted
One time poster
Message 1 of 2
67 Views
Message 1 of 2

Standard phone app

Since today the default xperia phone app crashes when I try to open it. 

I can receive calls, I can call contacts from the contacts app, but the phone app itself crashes when I try to open it. 

Cleared cache and data, restarted phone - nothing helps.

Android is updated and xperia help says "no problems with any app".

Any ideas besides a factory reset? 

1 REPLY 1
Sony Xperia Support
Message 2 of 2
58 Views
Message 2 of 2

Re: Standard phone app

Hi @Annorlunda, sorry to hear that.

Could you please get back to me with which phone model you have? You can find this information in Settings > (System) > About phone.

I would recommend that you try and restart the device in safe mode before you do a factory reset so we can see if any downloaded application is the cause of this.

Let me know how it goes! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.