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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Messaging app keeps hanging...

SOLVED
Emperor
Message 30 of 447
3,259 Views
Message 30 of 447

Re: Messaging freezing

@Kasi23

 

you might want to repair the phone with XC

 

 

Xperia Companion (XC)

 

 

Software Repair Guide

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Sony Xperia Support
Message 32 of 447
3,304 Views
Message 32 of 447

Re: Problem with sms

Hi @Bee2569,

 

Can you advise if you performed a backup of messages before the Factory Reset and if so did you restore them before testing out messaging?

 

@Ajdidronaugjt @Martinr1999

 

Have you attempted using an alternative SIM card as it could possibly be defective or may be too old for this device?

 

Please let me know.


Official Sony Xperia Support Staff


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Emperor
Message 33 of 447
3,359 Views
Message 33 of 447

Re: Messaging app keeps hanging...

@Kaiserjeff1986

 

is it the preloaded messaging app or a different app?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Enthusiast
Message 34 of 447
3,256 Views
Message 34 of 447

Re: Messaging app keeps hanging...

The pre loaded one. I'm trying to figure if another app is causing this issue but I already did a factory reset of my phone and it's still the same. It's also showing in the support in the setting and I did try and resolve it but none seems to work yet. I'm not sure if the app was recently updated or not but for now I'm using the Android messenger and will keep looking into the cause of this.

One time poster
Message 35 of 447
3,178 Views
Message 35 of 447

Re: Problem with sms

Sms not responding

Enthusiast
Message 36 of 447
3,252 Views
Message 36 of 447

Re: Messaging app keeps hanging...

Screenshot_20170821-204236.png

 

 

 

Emperor
Message 37 of 447
3,236 Views
Message 37 of 447

Re: Messaging app keeps hanging...

@Kaiserjeff1986

 

test the phone in >>> safe mode




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Enthusiast
Message 38 of 447
3,230 Views
Message 38 of 447

Re: Messaging app keeps hanging...

sketch-1503373596034.png

 

 

 

Learner
Message 39 of 447
3,028 Views
Message 39 of 447

Re: Can't send message to some contacts

@uliwooly, I don't have the option for safe mode and when starting up pressing the buttons together that doesn't work either. I've done some experiments and it's only not sending sms to one number, all the others I have tried work fine. Coincidentally, the other number that it won't send to also loves in an Xperia X. 

Enthusiast
Message 40 of 447
3,198 Views
Message 40 of 447

Re: Messaging app keeps hanging...

Screenshot_20170821-231535.pngStill the same after I did the software repair and to the commissioner earlier that replied I apologize for sharing that screen shot and you're more than welcome to offer any useful resolution about the issue.