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Can't connect play mobile to a6000

One time poster
Message 1 of 2
Message 1 of 2

Can't connect play mobile to a6000

Good evening,


I'm trying to get photos from my Sony a6000 onto my phone. I'm running a oneplus5t on Android 8.1.0 with the play mobile app.


I can successfully connect in the WiFi settings on my phone, but the camera still days "connecting". I open the play mobile app and also hada dialogue box saying "connecting". After about 30s this disappears and I get a pop up on my phone telling me it's disconnecting from my camera.


I've tried updating the app and resetting the network settings on my phone. It's worked before with this phone and camera. 


Any thoughts?

Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: Can't connect play mobile to a6000

Hi @Tufty27, sorry for the late reply to your post.

If you are still experiencing this behaviour, please get in touch with the Sony Electronics support on the link below as this forum is only for Xperia devices and accessories.

I hope that helps! Slightly smiling Face

Official Sony Xperia Support Staff

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