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Sony Mobile customer complaint email?

Regular
Message 1 of 10
2,529 Views
Message 1 of 10

Sony Mobile customer complaint email?

Hello everybody,

 

I would like to know if there is an email for Xperia phones customer complaints, other then the "contact us" form. I have been dealing with one issue for over 6 months and gotten nowhere, so I am about to crack just like my phone did over and over again.

Thanks

Michael

9 REPLIES 9
Emperor
Message 2 of 10
2,512 Views
Message 2 of 10

Re: Sony Mobile customer complaint email?

@hfhfhf

 

 

There isn't, this link its the only option

 

http://support.sonymobile.com/global-en/contactUs/




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 3 of 10
2,469 Views
Message 3 of 10

Re: Sony Mobile customer complaint email?

Michael

 

            Personally I would give up and resign yourself to the fact the phone is little more use than a paperweight. I also question why directing him to the very same people he has spent the last 6 months trying to resolve this issue with useful. Yes people you may have guessed I am another less than satisfied customer with plenty to say about Sony Xperia care, shocking would be one polite way of putting it.

 

The customer service is frankly quite bad but to add insult to injury is the so-called management tier of Xperia care, which I might add is also nameless and not accountable to the so-called valued customer. Please note I use the word management with reference to a manager very loosely indeed.

 

Sony uses TelePerformance as their resource partner, nothing too unusual there but take 2 minutes to read the job description and salary, it about sums it up. Battery farms driven by KPIs and AHT with some crazed individual at the helm **bleep** bent on hitting a % on a call chart regardless of the “Real” level of customer service they are providing.

 

http://www.indeed.co.uk/viewjob?jk=c1557db985b0eed8&q=Teleperformance+Sony&l=Gateshead&tk=19o6or99s9...

 

I seldom take to the Internet to express my views but with Sony Xperia care I would make that exception, my advice would be avoid, avoid, avoid or direct your comments at the nearest brick wall.

 

Personally I have lost sight of any intentions of getting my phone repaired and simply want it returned with the intention of selling it. I would not waste any more of your time on these individuals, if Android is your preference go to another manufacturer but personally I would go back to Apple if only for the superb customer support and service when things go wrong.  

 

Good luck Michael hope you get the satisfaction you are looking for !

Regular
Message 4 of 10
2,542 Views
Message 4 of 10

Is this forum related to the Sony Mobile company?

Hello all,
I would like to know if the team answering the questions here is related to thr company Sony Mobile?
I have spent nearly 8 months with 1 phone of my small company's 8 devices (all Sony Xperia phones or tablets)
I have written several emails to Sony and I am not willing to give up so Sony will get away with its horrible support.
Is there a way to contact / be contacted from a senior escalation specialist or do I have to continue sending emails and letters to Sony support via the "contact us" form without getting an answer?
Or perhaps other consumer forums would be a place to share the great experience of Sonyy support?
I'd love to get an answer from somebody from this site, if possible.
Thanx a lot
Michael
Sony Xperia Support
Message 5 of 10
2,539 Views
Message 5 of 10

Re: Is this forum related to the Sony Mobile company?

Hi @hfhfhf!

 

I'm sorry to hear that you have such an experience with our customer support.

We are several official Sony members here on the support forum that represents the company.

 

Please let me or any of my colleagues know if there something we can do for you.

http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967#U634967

 

 

Highlighted
Regular
Message 6 of 10
2,473 Views
Message 6 of 10

Re: Is this forum related to the Sony Mobile company?

Thanks for your answer. I sent you a private message
One time poster
Message 7 of 10
2,041 Views
Message 7 of 10

Re: Sony Mobile customer complaint email?

Dear? Sony please let me help me to login in sony xperia entertainment sometimes i to try to make create a account for Sony Xperia Entertainment after that Okey register but the most important question is if i logout and i 'm back to login cannot be ok cannot be accept my create account my personal password results is invalid but my create is correct. I experience this problem if i open to Sony Xperia Entertainment please let me help me. 

 

One time poster
Message 8 of 10
1,352 Views
Message 8 of 10

Re: Sony Mobile customer complaint email?

I had troubles and hedache after my huge mistake of choosing Sony's smart phone!!

About 5 months struggling with the maintenance team to get my phone fixed with zerooo positive responses

After sales services here in Saudi regards sony 's agents is awful.

Handed over the z5 premium dual sim three times to the official Sony maintenance workshop and every time the phone returned back the same no signal and recently its not wotking .

I guaranteed if sony 's agent in Saudi keep neglecting their clients and producing this kind of very bad services they are going to slowly killing the name of Sony in the market.

Imagine when employee reply to you no spare parts are available.

May be some people will think its funny but its not it really happened and consumed my time for waste only running after them.

I had read a comment above of some one said Apple , I would say gladly we are going there for the good and decent after sale services.

 

One time poster
Message 9 of 10
1,174 Views
Message 9 of 10

Re: Sony Mobile customer complaint email?

Sir i got sony xperia r1 plus and its case is not available in market so please

Visitor
Message 10 of 10
1,083 Views
Message 10 of 10

Re: Sony Mobile customer complaint email?

Dear DDF UAE 
 
Greetings 
 
I am tired to get service from SONY XPERIA  thats why now i'm putting DDF on this matter . Few months a go i buy one SONY XPERIA XZ PREMIUM G8142 64 GB on 30/06/2017 invoice no 5512390 all papers are attached below .since long time i talking to Sony XPERIA team but they not solve my problem that conversation  also i am sending to your team in attached files .
 
when i brought this phone its working good but after one month its stared heating its self and  suddenly  display  becomes black and after few minutes .some  vertical colourful linings show on display and this problem i faced continuously then after   few weeks new defects like we cant make videos ,and if success to  make then we cant play ,suddenly   switch off ,videos disappear from media ,and more many defects so i am fed up with this phone ....then last morning  i am at Dubai airport DDF shop where i bought its last time and explain to them .but they are refuse to change my phone so please so request you solve my problem 
 
I am very thankFull to DDF if they help me to exchange this phone.
 
 
 
Thank You !!
personal info removed