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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Sony E-Shop terrible service - Waiting over a month for refund

Apprentice
Message 1 of 8
1,997 Views
Message 1 of 8

Sony E-Shop terrible service - Waiting over a month for refund

Sony

 

I'm still waiting for a refund on a E-Store order I've sent back, every time I ring up they say its in the process and do very little to help me, you have a lot of my money which I've waited patiently for but today is the last straw as I got a email it should be back in my account and it isn't.

 

Explain yourself?

7 REPLIES 7
Emperor
Message 2 of 8
1,996 Views
Message 2 of 8

Re: Sony E-Shop terrible service - Waiting over a month for refund

@MLAM

 

I'm sorry to hear that but this is a user based forum, you have to contact them, your local Xperia Care directly

 

http://support.sonymobile.com/global-en/contactUs/




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 3 of 8
1,994 Views
Message 3 of 8

Re: Sony E-Shop terrible service - Waiting over a month for refund

I have done that and they say I need to call up the e-store team and when I do all I get is a generic "We have esculated it" response which is pathetic

Emperor
Message 4 of 8
1,992 Views
Message 4 of 8

Re: Sony E-Shop terrible service - Waiting over a month for refund

@MLAM

 

That's terrible, but there's nothing else that can be suggested here, perhaps you could request to speak with a general manager




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 5 of 8
1,978 Views
Message 5 of 8

Re: Sony E-Shop terrible service - Waiting over a month for refund

@uliwooly
There only ever seems one person in the E-Store team and its some rather unhelpful Czech guy and when I ask to speak to a manager he says I can't

Emperor
Message 6 of 8
1,974 Views
Message 6 of 8

Re: Sony E-Shop terrible service - Waiting over a month for refund

@MLAM

 

Perhaps @Johan could suggest something else.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Sony Xperia Support
Message 7 of 8
1,892 Views
Message 7 of 8

Re: Sony E-Shop terrible service - Waiting over a month for refund

I'm sorry to hear about this @MLAM,

 

Could you please send me your details in a PM, and I will forward this.

Make a relevant topic and include the following.

Name:
Phone nr:
E-mail:
Country:
Operator:
Product(s):
IMEI nr:

Apprentice
Message 8 of 8
1,854 Views
Message 8 of 8

Re: Sony E-Shop terrible service - Waiting over a month for refund

Hi @Johan

 

Apologise for late reply as I've been away.

 

The refund convieniently hit my account the day after I posted this thread so the issue is solved, however I strongly advise that they need to process things quicker as waiting over a month for a refund is unacceptable.

 

If you still want any information please PM me.

 

Thanks