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Phone shuts down and reboots when I plug in my phone charger

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One time poster
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Message 1 of 2

Phone shuts down and reboots when I plug in my phone charger

My phone has been working perfectly until today when I plugged my Sony charger into my phone which causes the phone to crash/shut down and reboot. 

 

I am using a Sony phone charger and have tried restarting the phone and used different power points but the same thing happens. 

 

Please can anyone help me 

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Sony Xperia Support
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Message 2 of 2

Re: Phone shuts down and reboots when I plug in my phone charger

Hi @Wags, sorry to hear about this. Slightly frowning Face

Do you know which Xperia model you have?

I can see that you have tried with different power outlets, but you have tried with just a USB port on a computer and only using the USB cable and not the wall mounted charger? Just so we can see if this does not occur when using the wall mounted charger.

Another good thing to try if you have the possibility to do so is to use a different charger/cable and see if the device restarts.

Let me know if that helps!


Official Sony Xperia Support Staff


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