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Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Old Xperia Care Accounts dont work, only Google?

Enthusiast
Message 1 of 4
317 Views
Message 1 of 4

Old Xperia Care Accounts dont work, only Google?

Why i have to use my Google account and eMail to register on the Phone for Xperia Care. Old Sony Account isnt supported anymore?
On the Website i have now two Accounts?
My old eMail address and my new google address.
Is there a way to combined them?
3 REPLIES 3
Moderator
Message 2 of 4
315 Views
Message 2 of 4

Re: Old Xperia Care Accounts dont work, only Google?

Do you get any error? I checked your other account and you have logged in some hours ago.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Enthusiast
Message 3 of 4
292 Views
Message 3 of 4

Re: Old Xperia Care Accounts dont work, only Google?

Sorry i was not clear enouth:
When i use my Xperia XZ, go in Settings, Support, Support Forum. I have no chance to use my old account for this, it automatically uses my Google mail and forced me to enter a new Name.
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Emperor
Message 4 of 4
279 Views
Message 4 of 4

Re: Old Xperia Care Accounts dont work, only Google?

Not quite

 

Settings > Support > Support forum > Sign in > you will get the pop up option:

 

Xperia Sony Smartphone or Facebook or Google




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)