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2012-07-19 07:26 AM
Hahaha I guess same like mine ....I was having problem with the back key to I suggested other user to go for calibration fix but now it was my problem well but for me it didn't fixed because I've ruined mine back key so need to replace the whole front assembly along with touchpad and LCD but after they repair it it seems there's a problem with this touchpad as the middle portion won't work properly so they'll replace again ...next week..
Ahh....I guess yep different schooling there right now I'm on class xii ...:p well I'm still busy with exams it won't leave you're back....;p
2012-07-19 06:44 PM
....I am still not confident with the ICS update (even though many of the users in my country have reported good feedback)... hmm, I hope my phone will sort it out by himself.
that's too bad...I hope they do good on the next repair..
argh.. EXAMS,.. really get annoyed.. I thought I was going to enjoy my life after graduation, apparenlty I did not..
they do your repairs under warranty?
2012-07-24 01:23 PM
Today, I got the chance to sit on a Sony Xperia Philippines Customer Service Desk! ( thanks to my friend that's why I'm gone,, a day or two)
top questions asked:
1.) Hardware stuff> LCD, CAPACITIVE KEYS, EARPIECE, ( I obviously passed on those technical stuff)
2.) UPDATES, YEP, of course the answer was Sony Update Service , the tech guy on the booth did all the update, and for 1 hour, he did almost 50+ updates,
3.) Screenshot missing- really? I think I got 25 of those stuff, it took all 2 seconds to anwer them
4.) Handset querries, hmm, I have to pass this one though if the customer asked about the xperia 2012 series, as obviously I don't have one
5.) accessories- i passed on this one too, didn't know how really a headset could be that complicated to work on.
I did a little bit of demo, I just sat on the showroom and played PS games using a Xperia S ( it was supposed to be connected to a bravia screen but the tv did not work, , I think I did a good job ,considering I convinced a guy to buy one, (well he is really gonna buy one, I just needed a little push ) I hope he does not come back with complaints.
So tired, it is really good here in the forum, I just have to sit and drink soda, and let them do the repairs. :smileygrin:
2012-07-24 01:44 PM
2012-07-25 08:23 PM
haha........very true and i'll start searching for it everywhere...
yup i was busy with exams though it won't leave me alone...all i need is to push it away..
ahh..you're lucky but i did visted the engineers room here at calcutta's one of the service center saw EMMA they and how all things work the tools they repair..and lot's of books..it was the previous one when i went for repairing my touchpad this time nah..
yes they do under warranty and i've already gave my phone yesterday expecting to get it after 2-3 weeks having some tough time....i love my mini..missing her very much..
2012-07-27 01:52 AM
Geez, I think I wont be able to last that long without my phone...
I have been out lately too. I'm already starting my my review for exams.
and also been hanging out at the xperia showroom I never been really inside the engineers room, just on the customer desk.. there is a big sign on door. "authorize personnel only" :smileygrin:
2012-07-27 01:53 AM
don't you have any plans to buy another phone?
i'm also wondering why don't they just replace the whole phone?
2012-07-27 08:31 PM
nah... i love my mini...haven't planned yet and it's just 8 months old so...if i buy then it will be next year definitely if i get good marks in the final exams..and this time i'll choose something like xperia active...water resistant..and a hardy handset...
oh yeah i saw that notice on the door here too...but i didn't went there the service personel called me for some quarries and i got the look inside and he tried with calibration fix also software repair but nah...i was just sitting and watching and questioning him what is this and that he didn't mind to answer it...
but a good news is i called up today sony india customer support for some techinacal infos as i gave them my workorder number they said the handset has been repaired and is awaiting for delivery i was stuuned because i gave it this wednesday in just 2 day's they replaced the whole touchpad this was my first time experience but the service center hasen't called me up yet the customer support guy said it was repaired after 6 this evening so i didn't got the call as the official timming is 10a.m-6p.m finger's crossed i'll call them tommorow and see what's the news...
2012-07-28 04:19 AM
@slim- I mean like those users who reported here that they got their phone replaced.. Don't they do that? It seems kinda waste to keep replacing broken parts over and over again...
@Santam- of course you do :-) , Xperia active is like an Xperia mini on a wetsuit.. Why not buy Xperia go? I must say Xperia active's design is what really sets it apart from the Xperia line up.