account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

    Please help us improve our website

    Take our customer survey to evaluate your visit.

    It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

    Launch survey No thanks
    Xperia Support ForumHome
    Help
    cancel
    Turn on suggestions
    Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
    Showing results for 
    Search instead for 
    Did you mean: 
    Tips & Tricks

    If you want to get the max out of your Xperia phone then check out Xperia tips page.

    "Cannot play song"

    Alex
    Alex
    Inhabitant

    ‎2015-11-18 10:30 PM

    Message 1 of 8
    1,256 Views
    Message 1 of 8

    ‎2015-11-18 10:30 PM

    "Cannot play song"

    Hi. I am currently running Concept Android M software from Sony on my Z3 and have the latest Music app. I recently renamed and moved some folders containing music and now it says "Cannot play song" whenwhen I try to play a track from that respective folder.
    0 Kudos
    Reply
    7 REPLIES 7
    alexdon
    alexdon Moderator
    Moderator

    ‎2015-11-18 10:31 PM

    Message 2 of 8
    1,254 Views
    Message 2 of 8

    ‎2015-11-18 10:31 PM

    Re: "Cannot play song"

    I don't have access to that but you can try to clear data for media storage under settings-apps-all and restart.


    Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

    0 Kudos
    Reply
    Alex
    Alex
    Inhabitant

    ‎2015-11-18 10:32 PM

    Message 3 of 8
    1,253 Views
    Message 3 of 8

    ‎2015-11-18 10:32 PM

    Re: "Cannot play song"

    Already did. Nothing changed.
    0 Kudos
    Reply
    alexdon
    alexdon Moderator
    Moderator

    ‎2015-11-18 10:40 PM

    Message 4 of 8
    1,247 Views
    Message 4 of 8

    ‎2015-11-18 10:40 PM

    Re: "Cannot play song"

    What if you boot in safe mode? 


    Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

    0 Kudos
    Reply
    Alex
    Alex
    Inhabitant

    ‎2015-11-18 10:44 PM

    Message 5 of 8
    1,245 Views
    Message 5 of 8

    ‎2015-11-18 10:44 PM

    Re: "Cannot play song"

    Same results.
    0 Kudos
    Reply
    alexdon
    alexdon Moderator
    Moderator

    ‎2015-11-18 10:46 PM

    Message 6 of 8
    1,238 Views
    Message 6 of 8

    ‎2015-11-18 10:46 PM

    Re: "Cannot play song"

    In this case, I guess there is a way to contact the devs, right?


    Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

    0 Kudos
    Reply
    Highlighted
    Alex
    Alex
    Inhabitant

    ‎2015-11-18 10:48 PM

    Message 7 of 8
    1,234 Views
    Message 7 of 8

    ‎2015-11-18 10:48 PM

    Re: "Cannot play song"

    Yes, I'll post a message on the Concept G+ community. Thanks!
    0 Kudos
    Reply
    alexdon
    alexdon Moderator
    Moderator

    ‎2015-11-18 10:50 PM

    Message 8 of 8
    1,232 Views
    Message 8 of 8

    ‎2015-11-18 10:50 PM

    Re: "Cannot play song"

    Keep us updated.


    Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

    0 Kudos
    Reply
    This website uses cookies. Learn more