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Unable to play media files from SD card

Message 1 of 2
Message 1 of 2

Unable to play media files from SD card

I have Z3 and I can't play any songs and video from sd card in music 9.1.3.A.0.0 and video app 9.4.A.1.6. I can't add any folder from sd card. Cash mem cleaning and restarting doesn't help. My android is lollipop. Help me please. I don't want to use any other applications then Sony.

Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: Unable to play media files from SD card

Hi @Rokam,

Do you have any pictures on the SD card and, if so, are they available in the Album app? What if you change the data storage in the Camera app to be the SD card, can you take pictures/video if they are saved to the SD card?
Have you used this SD card with another phone previously or has it always been used with your Z3?

sony_sign_logo.png - Official Sony Xperia Support Staff

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