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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Notifications from WhatsApp mutes the media sound

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Commissioner
Message 1 of 12
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Message 1 of 12

Notifications from WhatsApp mutes the media sound

Anyone experience this? When playing the music app and a message from Whatsapp comes in, occassionally the sound would just stop while the song continues to play?

 

I overcome this with forwarding than rewinding back to start of the song. But shouldn't other apps not interfere with Music app while in use?

11 REPLIES 11
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Sony Xperia Support
Message 2 of 12
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Message 2 of 12

Re: Sudden lost of sound during play

@Bearings,

 

I know notifications can dim the sound so you know a notification has come in, but I don't know about completely silencing it. Does it only happen with Whatsapp? 


Official Sony Xperia Support Staff


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Commissioner
Message 3 of 12
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Message 3 of 12

Re: Sudden lost of sound during play

Not only Whatsapp...it happens randomly. The music will play along and suddenly the sound is gone. When u check the app, the music is still playing. I have did a total repair twice and reloaded Music apps countless times, removed any apps I thot causing the issue. Just last night I reloaded Whatsapp but the issue persisted.
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Commissioner
Message 4 of 12
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Message 4 of 12

Re: Sudden lost of sound during play

And by reloading, I clear all cache, data, force stop and uninstall.
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Sony Xperia Support
Message 5 of 12
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Message 5 of 12

Re: Sudden lost of sound during play

@Bearings,

 

Does it still do it in safe mode?


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Commissioner
Message 6 of 12
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Message 6 of 12

Re: Sudden lost of sound during play

I tried playing in safe mode before...it's okay. I will try safe mode again to see whether this issue persist. I read somewhere it may also be my NC31 headphone. Shall update later.
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Sony Xperia Support
Message 7 of 12
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Message 7 of 12

Re: Sudden lost of sound during play

@Bearings,

 

Thanks, let us know what you come up with Slightly smiling Face


Official Sony Xperia Support Staff


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Commissioner
Message 8 of 12
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Message 8 of 12

Re: Notifications from WhatsApp mutes the media sound

Well, I go into safe mode and started playing songs and immediately the first song went soundless. So I thought it might be my NC31EM not functioning well. I updated all apps that needed updating today including smart connect and had a great uninterrupted music enjoyment on my ride home. I thot it maybe my earphones issue so I tried it with another set of earphones. The issue appeared after the first song - no sound but the music app is playing. So it's nothing to do with earphones.

Hope you people can try figure out what's causing this.
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Commissioner
Message 9 of 12
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Message 9 of 12

Re: Notifications from WhatsApp mutes the media sound

I am now trying the follow suggestion from this guy who has issue with sound from his phone and how he solved it.  For the record I am using Sony 16GB card for my Z2, not scan disk :smileysmileywink:. Now testing to see whether the problem can be resolve.

 

Fixed: No sound coming from headphones or external speakers connected to your mobile phone

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Sony Xperia Support
Message 10 of 12
1,432 Views
Message 10 of 12

Re: Notifications from WhatsApp mutes the media sound

@Bearings,

 

In addition to those steps, try transfer some music to your internal memory and play it off there instead of the SD card.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.