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Can't sign in using Walkman

One time poster
Message 1 of 8
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Message 1 of 8

Can't sign in using Walkman

Can't sign in to my sony xperia walkman on my phone , no matter how many times i try. It always says i;m using the wrong e=mail address or wrong pass word . It won't let me change my password or send anything to my e=mail address Slightly frowning Face

 

Topic edited by Rickard

7 REPLIES 7
One time poster
Message 2 of 8
1,897 Views
Message 2 of 8

Re: HELP WITH MY WALKMAN

Can't sign in to my sony xperia walkman on my phone , no matter how many times i try. It always says i;m using the wrong e=mail address or wrong pass word . It won't let me change my password or send anything to my e=mail address
Sony Xperia Support
Message 3 of 8
1,856 Views
Message 3 of 8

Re: HELP WITH MY WALKMAN

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

 

Is it the sign in for Music Unlimited that does work?

Can you sign in using the same details in this app?

https://play.google.com/store/apps/details?id=com.sony.snei.mu.phone

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Learner
Message 4 of 8
1,696 Views
Message 4 of 8

Re: Can't sign in using Walkman

I can sign in using the above ap but then it crashes
Learner
Message 5 of 8
1,694 Views
Message 5 of 8

Re: Can't sign in using Walkman

Deleted walkman updates and it works
Highlighted
Learner
Message 6 of 8
1,680 Views
Message 6 of 8

Re: Can't sign in using Walkman

After a re-boot the old problem came back.  This is how I FINALLY RESOLVED this:

 

1. I removed the Music Unlimited app
2. Within the WALKMAN settings I turned off Music Unlimited
3. I cleared the DATA and CACHE for the WALKMAN app
4. Reinstalled the Music Unlimited App from Playstore
5. Logged in successfully
6. From with WALKMAN settings I turned on Music Unlimited
 
Hope this helps someone.
Rookie
Message 7 of 8
1,162 Views
Message 7 of 8

Re: Can't sign in using Walkman

Walkman app is not listed under Sittings and apps, but I can see it listed in general section of all apps. Therefore I cannot access cache and it will not allow me to sign in to Walkman. I cannot listen to music on my new Experia. How can this be??

Moderator
Message 8 of 8
1,159 Views
Message 8 of 8

Re: Can't sign in using Walkman

Settings-apps-all,scroll down to walkman and tap on it. Clear cache and data.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.