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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Movie Creator Doesn't Work

Adviser
Message 1 of 5
1,653 Views
Message 1 of 5

Movie Creator Doesn't Work

Hi ,

 

Running on Z3 Compact, Movie Created does not work.

 

When I first got the phone at the end of December, I did get a few movies created.  It created A Week, 2 Days from December 31, Year 2014 and December 2014.

 

I haven't got a single movie since.  When I look at the app, it just says Coming Soon and the Weekly Highlight always shows 1/3 full.  The monthly and yearly show full with check mark:

 

Screenshot_2015-01-28-20-45-35.PNG

 

When I look in settings / Apps / All, I can see two for Movie Creator.  The 19.20MB one says it is version 2.3.A.0.3 and the 1.81MB one says it is version 1.3.A.0.11.

 

Screenshot_2015-01-28-20-46-16.PNG

 

 

After the week change and month change from January to Feburary, Movie Maker now shows:

 

Screenshot_2015-02-03-15-51-28.PNG

 

I have no highlight Videos.  It seems this app does nothing.

 

 

 

 

 

 

 

 

4 REPLIES 4
Phy
Forum Legend
Message 2 of 5
1,632 Views
Message 2 of 5

Re: Movie Creator Doesn't Work

Settings, apps, all, movie creator, uninstall the updates on both updates, restart your phone
Adviser
Message 3 of 5
1,284 Views
Message 3 of 5

Re: Movie Creator Doesn't Work

Hi Phy,

 

I tried your suggestion and have waited a week with nothing.

 

The screen just shows:

 

Screenshot_2015-02-08-09-53-03.png

 

I have taken a ton of photos, so I don't think it is an issue of not having enough media to compile a movie.  I also tried clearing the application cache.

 

 

 

 

 

 

 

 

Forum Legend
Message 4 of 5
1,266 Views
Message 4 of 5

Re: Movie Creator Doesn't Work

Doesn't work for me either and never has however I suspect that because I have disabled a lot of apps then this is the cause,

Have you rooted or disabled apps also?

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



Adviser
Message 5 of 5
1,263 Views
Message 5 of 5

Re: Movie Creator Doesn't Work

I factory reset my phone due to Exchange / Encryption issues.

 

Updated all software except Movie Creator and it is working fine now.  I am even getting daily movies if I take enough photos!

 

Not 100% sure if the problem was the latest Movie Creator or if it was because my phone was encrypted when using the latest movie creator.

 

Probably best to go with a 3rd party app that does this functionality.  Sony's is flakey.