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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Error on M4 Acqua

Visitor
Message 1 of 6
2,314 Views
Message 1 of 6

Error on M4 Acqua

When I try to share or export the video from the app I got the "unknown error " message. I have the latest version of the app and also the latest android. What soul I do.
5 REPLIES 5
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Emperor
Message 2 of 6
2,300 Views
Message 2 of 6

Re: Error on M4 Acqua

What if you use the file commander?



"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 3 of 6
2,287 Views
Message 3 of 6

Re: Error on M4 Acqua

Do you mean entering the video and using the options from inside the video? If yes, it didn't work as well.Same error.

Emperor
Message 4 of 6
2,283 Views
Message 4 of 6

Re: Error on M4 Acqua

@Luizfds

 

No, open the app drawer > file commander > look for the video > transfer it, unless I misunderstood your question.

 

Also, where is the video stored ?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 5 of 6
2,272 Views
Message 5 of 6

Re: Error on M4 Acqua

Thank you for your support but I think you misunderstood. I'm using the Movie Creator app. I chose to create a new movie, added the pictures that I wanted, selected the song,play the video but when I try to share (clicking on the icon), or export (clicking on the option>export) it pops up a message "unknow error"on the screen.

Emperor
Message 6 of 6
2,266 Views
Message 6 of 6

Re: Error on M4 Acqua

@Luizfds

 

Got it, where do you keep the pictures, videos, music stored?

 

Also test it on safe mode




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)