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not able to dial a number or to saved contact

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Enthusiast
Message 1 of 6
3,540 Views
Message 1 of 6

not able to dial a number or to saved contact

Hi all

Its Xperia m dual sim
When I try to call any number it just flashes for a second and goes back and don't even shows the number in call log. It happens even when I dial to saved contact I need to try again and again after three four times the call will go... And I don't have any network problem here since I tried to receive call from my friend at the same time my phone do like that. And I am able to receive calls perfectly...
And please don't suggest me to clear data and force stop a contact app and restart I did tha. Many times but didn't solved my problem
1 ACCEPTED SOLUTION

Accepted Solutions
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Sony Xperia Support
Message 4 of 6
3,850 Views
Message 4 of 6

Re: not able to dial a number or to saved contact

That is unfortunate, this could be related to other apps, can you booth the device in to Safemode and advise if the same issue occurs?

 

Safemode instructions


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

View solution in original post

5 REPLIES 5
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Sony Xperia Support
Message 2 of 6
3,537 Views
Message 2 of 6

Re: not able to dial a number or to saved contact

Hi santhire,

 

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines

 

This could be a dialer based issue, you could try clearing the data from the Dialler application.

 

Menu > settings > Apps > All > Phone > Clear Data.

 

If you wish to keep all call logs, then I suggest you back up before performing the task.

 

Backup instructions


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Highlighted
Enthusiast
Message 3 of 6
3,494 Views
Message 3 of 6

Re: not able to dial a number or to saved contact

The above solution not working
Facing Same problem
Highlighted
Sony Xperia Support
Message 4 of 6
3,851 Views
Message 4 of 6

Re: not able to dial a number or to saved contact

That is unfortunate, this could be related to other apps, can you booth the device in to Safemode and advise if the same issue occurs?

 

Safemode instructions


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

View solution in original post

Enthusiast
Message 5 of 6
3,475 Views
Message 5 of 6

Re: not able to dial a number or to saved contact

Yeah I resolved a problem it's because of third party app avast anti virus I Uninstalled it

Now it's fine
Thanks
Mark as solved
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Sony Xperia Support
Message 6 of 6
3,464 Views
Message 6 of 6

Re: not able to dial a number or to saved contact

That's good to hear, glad you were able to resolve this issue Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.