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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

MXTP created problems for me.

Highlighted
Visitor
Message 51 of 126
1,995 Views
Message 51 of 126

Re: My phone is locked with Message "Protected"?

Hi Thommo,

 

Thanks but cannot get the phone functioning and re-formating. I have done software update through PC-companion but it doesn´t help. The phone still returns to the "Protected" mode.

 

Ari

Highlighted
One time poster
Message 52 of 126
1,985 Views
Message 52 of 126

Re: MXTP created problems for me.

hi,.i just want to ask if what google mobile management tool you you used..i also have the same problem and all of the solutions mentioned here is not working for me,,.please help..thanks a lot

One time poster
Message 53 of 126
1,953 Views
Message 53 of 126

Re: MXTP created problems for me.

AniruddhaHar's Solution worked

 

Slightly smiling Face

Highlighted
Adept
Message 54 of 126
1,939 Views
Message 54 of 126

Re: MXTP created problems for me.

It has been 2 and half week, my phone is still in service centre, the service centre guys tell board has been ordered but not booked under my name due to scarcity of the hardware, they are not able to give any estimation when my phone will be ready, what is this, poor service
Highlighted
Apprentice
Message 55 of 126
1,874 Views
Message 55 of 126

Re: My phone is locked with Message "Protected"?

@almari 76

 

Have you tried doing this...?

 

I have Unlocked My M4Aqua by following procedure..Give a Try..

MXTP is causing problems if we have more than one google accounts configured in the phone.

To solve the issue

1.Turn OFF your phone and turn it ON again.

2.Your phone will be turned on as normal before the PROTECTED screen appears you will have around 20 secs.

3.Go to Settings->Accounts->Google Accounts->Remove the Google Account which you have not configured with MXTP(except the one you used for activating Protection by my Xperia).

4.now when the PROTECTED screen appears Authenticate with the google account(given while activating MXTP).

 

your phone will come to normal mode...smile happy

 

better immediately deactivate this feature going to Settings-->Security--->Protection by my Xperia and then Decativate...

 

Highlighted
Adept
Message 56 of 126
1,810 Views
Message 56 of 126

Re: MXTP created problems for me.

After 3 long weeks i got my phone back, and now the phones light sensor and auto rotation not working, contacted with service centre, they told need to take the set to service centre again, I am fed up
Highlighted
G4S
One time poster
Message 57 of 126
1,770 Views
Message 57 of 126

Re: MXTP created problems for me.

hi i also face this MXTP Problem and fix this by myself.Hope it helps.....

 

1.Just try to insert exact sim in exact sim card slot which you had before that problem occurs.

2. Then give your email id and password which u gave during activation MXTP.  Then the problem may be solve.

 

I also face this issue during change my sim. I gave several times my gmail id and password but the protected screen says 'incorrect user id or password' After that i insert exact two sim in the same slot which i had before.After that i connect my xperia m4 aqua with Wi fi and gave my gmail id and password...................And then MAGIC!!!!!!!!!!!!!!!!!!! My protected screen mode gone......Now I am happy with my xperia m4 aqua...Anybody can contract with me by this Gmail id.   

 

 

I will try to help if needed.

Highlighted
One time poster
Message 58 of 126
1,739 Views
Message 58 of 126

Re: MXTP created problems for me.

i have this problem also

and none of solutions worked for me

sony must fix this problem because my device is now useless

it's embrassing for sony mobile!!!

please help

i have access to both my xperia and google account

this problem happend exaclty after three days after activating my xperia and after restart

after three days it's what i can use of my xperia phone

Highlighted
One time poster
Message 59 of 126
1,713 Views
Message 59 of 126

Re: MXTP created problems for me.

Hi

 

I get the same problem, did you find the solution?

Highlighted
Tkb
One time poster
Message 60 of 126
1,569 Views
Message 60 of 126

Re: MXTP created problems for me.

Dear All

I am facing the same issue , i tried by removing the account but it did not work

i also tried by removing the sim card but still it did not work

i called upon helpline number    they said you have to continuously type 10 times and it will open

if it doesnt you have to send it for factory settings default