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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Lost steps from previous year

Highlighted
Adept
Message 11 of 16
507 Views
Message 11 of 16

Re: Life log missing steps


@uliwooly wrote:

@shavanni

 

are you using the same email account?


Same email account as what?

I only have one.

Emperor
Message 12 of 16
502 Views
Message 12 of 16

Re: Life log missing steps

@shavanni

 

lifelog allows you to sign in with different accounts 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 13 of 16
493 Views
Message 13 of 16

Re: Life log missing steps

I have the same problem as well all months have data except 2015 April is missing why ?>?

Emperor
Message 14 of 16
489 Views
Message 14 of 16

Re: Life log missing steps

@anirudhks

 

I had a similar issue, bc I repaired the phone and signed in with a different account, so I have data on two accounts but you can't merge them. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 15 of 16
485 Views
Message 15 of 16

Re: Life log missing steps

but i never had 2 accounts so this is not a possiblity 

Emperor
Message 16 of 16
480 Views
Message 16 of 16

Re: Life log missing steps

@anirudhks

 

I'm out of ideas other than contacting Sony directly >> Local support




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)