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2015-11-23 09:14 AM - edited 2015-11-23 09:14 AM
I have Smartband SWR10 since june 2014, since then I am using Lifelog, but I am not able to load steps from 2014, january 2015 and april 2015 in the app, other months seems fine, also walking minutes are missing and calorios burned during training from these periods.
I tried this https://talk.sonymobile.com/t5/SmartBand-Talk/Lost-steps/m-p/1059549#M1685 but without any results
I tried to connect Sony network with google account in the app, but without any results
I wrote two emails to support from the app, but without any respones
can someone advise?
2015-11-23 09:22 AM
2015-11-23 09:30 AM
Is there any possibility to show whole month/year in the web application?
I checked some dates, where I know should be more than 15000 steps, but there is 39, 14 etc in section Others
so these data are broken here too
2015-11-24 05:00 PM
It is currently not possible to see a summary for a whole year on lifelog.sonymobile.com.
If I understood you correctly you can't see any data at all when you go back to 2014 in the Lifelog app, are data missing completely from all dates back in 2014 when you sign in on the Lifelog portal as well or is some data present for that year?
There are plans for a new version of the Lifelog app where the size of the database has been increased. Check this post for more information.
2015-11-25 08:54 AM
I can see only some days data in web application.
And thank you for the info, I will wait till the beta became stable.
2015-11-26 01:15 PM
2015-11-27 09:06 PM
2015-11-30 12:30 PM
Have you tried clearing data for the Lifelog app, Settings > Apps > All > Lifelog > Clear data, and then signing back in to the app again?
2015-12-07 05:38 AM - edited 2015-12-07 05:39 AM
I'm missing data from April 2015 too. All other months appear to be ok.
Its missing from the app and also from the website view.