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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Lost steps from previous year

Apprentice
Message 1 of 16
1,116 Views
Message 1 of 16

Lost steps from previous year

Hi guys,

 

I have Smartband SWR10 since june 2014, since then I am using Lifelog, but I am not able to load steps from 2014, january 2015 and april 2015 in the app, other months seems fine, also walking minutes are missing and calorios burned during training from these periods.

 

I tried this https://talk.sonymobile.com/t5/SmartBand-Talk/Lost-steps/m-p/1059549#M1685 but without any results

I tried to connect Sony network with google account in the app, but without any results

I wrote two emails to support from the app, but without any respones

 

can someone advise?

 

Thanks

15 REPLIES 15
Sony Xperia Support
Message 2 of 16
1,108 Views
Message 2 of 16

Re: Lost steps from previous year

Hi @zemko,

Are data from these months available if you sign in to the Lifelog web portal?

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Apprentice
Message 3 of 16
1,103 Views
Message 3 of 16

Re: Lost steps from previous year

Hi Christofer,

 

Is there any possibility to show whole month/year in the web application?


I checked some dates, where I know should be more than 15000 steps, but there is 39, 14 etc in section Others

 

so these data are broken here too

Sony Xperia Support
Message 4 of 16
1,069 Views
Message 4 of 16

Re: Lost steps from previous year

It is currently not possible to see a summary for a whole year on lifelog.sonymobile.com.

If I understood you correctly you can't see any data at all when you go back to 2014 in the Lifelog app, are data missing completely from all dates back in 2014 when you sign in on the Lifelog portal as well or is some data present for that year?

There are plans for a new version of the Lifelog app where the size of the database has been increased. Check this post for more information.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Apprentice
Message 5 of 16
1,058 Views
Message 5 of 16

Re: Lost steps from previous year

Dear Christofer,

 

I can see only some days data in web application.

 

And thank you for the info, I will wait till the beta became stable.

 

Regards,

 

zemko

Sony Xperia Support
Message 6 of 16
1,042 Views
Message 6 of 16

Re: Lost steps from previous year

Feel free to keep me updated. Slightly smiling Face

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 7 of 16
1,029 Views
Message 7 of 16

Life log missing steps

Hi
I am missing steps from the past week, from communications - SMS and browsing and Facebook logging, up to this afternoon, how can I get the steps to appear?
Sony Xperia Support
Message 8 of 16
1,019 Views
Message 8 of 16

Re: Life log missing steps

Hi @Leerc,

Have you tried clearing data for the Lifelog app, Settings > Apps > All > Lifelog > Clear data, and then signing back in to the app again?

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Highlighted
Adept
Message 9 of 16
987 Views
Message 9 of 16

Re: Life log missing steps

I'm missing data from April 2015 too. All other months appear to be ok.

Its missing from the app and also from the website view.

Emperor
Message 10 of 16
968 Views
Message 10 of 16

Re: Life log missing steps

@shavanni

 

are you using the same email account?




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