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Lifelog Not Logging App Usage

Message 1 of 3
1,487 Views
Message 1 of 3

Lifelog Not Logging App Usage

I use the Lifelog app (most up to date version) with a Smartband2 SWR12 and an Xperia Z3 compact running Android 5 Lollipop.

 

App logging all worked fine using the above setup with my previous phone (identical phone except that it was running Android 4 Kitkat).

 

Unfortunately my old phone broke and I had to replace it.  Since then app logging has not worked at all.  This means no logging of time browsing, playing games, using apps, photos taken etc.

 

This is doubly frustrating because it means when I wake up and spend an hour in bed using apps, browsing, playing games etc. Lifelog still thinks I am asleep and logs it as such, even though I am using the phone!  Surely this cannot be right.

 

Does anyone know of a fix for this?

2 REPLIES 2
Message 2 of 3
1,448 Views
Message 2 of 3

Re: Lifelog Not Logging App Usage

Well I've emailed Sony UK customer support, who have been completely useless and don't even seem to understand the (simple) problem, and emailed Lifelog support, who haven't even replied, and posted on here.

 

What is the point of having a support forum if people having problems are just ignored?

 

I won't be buying any more Sony products.

Message 3 of 3
1,363 Views
Message 3 of 3

Re: Lifelog Not Logging App Usage

Abolutely useless support Sony.