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2017-02-01 09:05 PM
I've had my Smartband since Sep 2015. If I select "Heart rate & stress" tile, then select the "Year" tab and slide it back to 2015, all the data is missing. Data for other tiles such as Steps, Sleep, Transport etc. is still present for 2015 - only Heart rate is gone.
Does anyone else have this problem?
2017-02-02 05:22 PM
Hi @Leo9, sorry to hear this.
Have you recently changed phone or are you still using the one that you used back in 2015? When you sign in to Lifelog on a new device it can take some time for all data to be synced from the online servers so you may not be able to see it all in the Lifelog app right away.
2017-02-04 04:33 PM
Hi Christofer, it's the same phone since 2015.
The Stress and Recover pie chart underneath the Heart Rate graph is still there for 2015 but the graph itself is missing. Is it possible that Heart Rate data older than the previous year is discarded? So for example, in January 2018 will the data for 2016 be lost?
2017-02-06 04:08 PM
If you can send me your Lifelog user name in a PM I can forward this internally for investigation. The user name can be found by revealing the side menu in Lifelog (swipe from the left edge of the screen). Please also include your phone's IMEI if you are using an Xperia device, thank you.