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Tips & Tricks

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album goes black

SOLVED
Highlighted
Apprentice
Message 1 of 17
8,202 Views
Message 1 of 17

album goes black

Hi I'm using xperia L, I'm facing issue that I can't see the images in the album. After opening the album application it goes black it doesn't showing any picture.if I touch there the picture is opening I can see the notification light is blinking but the screen is black. If I go for the option like edit I can crop the image at that time I'm able to see the image.please help me to sort this out...

1 ACCEPTED SOLUTION

Accepted Solutions
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Master
Message 2 of 17
10,551 Views
Message 2 of 17

Re: album goes black

Hi,

I suggest that you clear data for "Album" and "Media storage". Go to settings > apps > the tab "all" > album > clear data. Do the same with media storage.

Restart your phone and wait for the pictures to load in album again. It can take some time after you have cleared data for the media storage.

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View solution in original post

16 REPLIES 16
Highlighted
Master
Message 2 of 17
10,552 Views
Message 2 of 17

Re: album goes black

Hi,

I suggest that you clear data for "Album" and "Media storage". Go to settings > apps > the tab "all" > album > clear data. Do the same with media storage.

Restart your phone and wait for the pictures to load in album again. It can take some time after you have cleared data for the media storage.

What are your thoughts about this forum? Let us know by doing this short survey.

sony_logo126x24.gif
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View solution in original post

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One time poster
Message 3 of 17
7,995 Views
Message 3 of 17

Re: album goes black

thnxx man...it works!!

Highlighted
One time poster
Message 4 of 17
7,995 Views
Message 4 of 17

Re: album goes black

thanks a lot bro ............ i had been facing this problem from a long time ........ and finally got it solved ....... thanks a lot   Slightly smiling Face Smiling Face with Sunglasses

Highlighted
Apprentice
Message 5 of 17
7,995 Views
Message 5 of 17

Re: album goes black

Thank you alexander its working fine...This problem came after using cache cleaner, now im using memory cleaner app.its working goodSlightly smiling FaceSlightly smiling Face..

Highlighted
One time poster
Message 6 of 17
7,947 Views
Message 6 of 17

Re: album goes black

Thnxx a lot dude.....Ur formula Worked....

Highlighted
One time poster
Message 7 of 17
7,852 Views
Message 7 of 17

Re: album goes black

I had the same problem on Xperia Go now the problem is solved. Thanks a lot dude

Message 8 of 17
7,757 Views
Message 8 of 17

Re: album goes black

 

@Alexander wrote:

Hi,

 

I suggest that you clear data for "Album" and "Media storage". Go to settings > apps > the tab "all" > album > clear data. Do the same with media storage.

 

Restart your phone and wait for the pictures to load in album again. It can take some time after you have cleared data for the media storage.

 

What are your thoughts about this forum? Let us know by doing this short survey.


Hey Alexander I was looking to fix this problem everywhere and I tried your solution since not only you suggested it, but the phone completely erased all my pictures, videos, music... all my media files, gone...

 

Now I'd like to know if there's a way to recover that, I'm really pissed off now.

 

Sebastian.

Sebastian Kreuz
Twitter: @sebastiankreuz
Highlighted
Moderator
Message 9 of 17
7,755 Views
Message 9 of 17

Re: album goes black

just restart,it will be fine.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Highlighted
Message 10 of 17
7,753 Views
Message 10 of 17

Re: album goes black

Mate, I've restarted already. I've even plugged in my phone to a PC to check the files in it and everything's gone.

Sebastian Kreuz
Twitter: @sebastiankreuz