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The problem of connecting earpieces

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The problem of connecting earpieces

Телефон не переводит звук на сам наушник, при переключении во время вызова не переключается на звук через блютуз. Может кто-то сталкивался с таким? 

The phone does not transfer the sound to the headset itself; when switching during a call, it does not switch to sound through bluetooth. Can someone come across this