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2017-03-19 12:39 PM
Dear SONY Customer Relations Officer,
Dear SONY Customer Service Representative,
My only one intention with this message is to receive what is mine accordingly to the Polish and European legislations and I hope that also accordingly to the possible Business Excellence SONY might still invest in Customer Care - A Product Replacement or a Full Refund.
Details of my case:
• Product: SONY E2303/ M4 Aqua/ White.
• Purchase Date: 07.10.2015, as part of a Contract signed with T-Mobile.
• 1st Repair:
o Delivery at T-Mobile: 25.11.2016
o Reception at Authorized Service Center W-Support:06.12.2016
o Delivered to the Owner:10.12.2016
o Time without the equipment and not able to use the services being paid to T-Mobile:15 days
o Problem:no network and GPS not avaliable
o Action taken by the Authorized Service Center: replacement of motherboard
o Result: GPS working, but WIFI not working, no network + Damage of mobile’s physical aspect due to repair process.
• 2nd Repair:
o Delivery at T-Mobile: 27.01.2017
o Reception at Authorized Service Center W-Support:03.02.2017
o Delivered to the Owner: 13.02.207
2017-04-13 11:07 PM
I too have had to deal with the "customer care" of Sony. I bought a Sony Xperia M2 Aqua and the power button blocked, and so I can't turn off my phone or go out of the standby mode without using (that doesn't work of course for turning off the phone) the photo shortcut. I send a message to Sony to solve this problem and everything went well; I send my phone at the repare center, the Colissimo was free of charge ... But when they receive my package, they told me that instead of the
power button it was the screen that was broken and so asked me for around 80 euros for replacing it. I didn't understand that because I taked care to pack my phone well and the screen was in excellent state. After that I had to pay 30 euros for having my phone back without anything done on it and when it came back, I discovered that my screen wasn't broken at all. There weren't even a scratch on it !
And that let me without my phone for one month.
Now my phone my phone is half working and it get harder and harder to unblock the button with my nail (I've tried several method but it is the only one that work). I don't now how many time I have left before being obliged to buy something else. I hope for an exchange with another phone that work but the more I wait, the more it looks like a refund for the shipping cost won't be possible.
I thank you for posting this complaint, this confirm what I have thought since a lot of time, I am not the only one to face difficulties
2017-08-14 07:31 AM - last edited on 2017-08-14 07:34 AM by Quester
Since last One month, there is very poor service to your Service Center of Libra Technicom at Varanasi.
I have bought the mobile on 19 April of 2017, and hangging and battery charging condition is very poor. So kindly help me at the same.(Job no. W117071900150, dt 19-07-2017)
*personal info removed* (Anki Singh)
2017-08-26 02:55 PM
Exactly the same thing here with me in Austria. As long as repaired, until the device no longer had a warranty and the problem again occurred.
In my case, the socket of my Z3 had always a problem. Austrian support does not really matter. Customer service, right? Now I have a defective device after three repairs and the warranty expired! Good job Sony Austria. Dissatisfied customer who would never have to deal with you again.