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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

USB connection problems?

Sony Xperia Support
Message 1 of 1
Message 1 of 1

USB connection problems?

If you're having problems connecting your phone via USB there is a couple of things worth trying.


If your phone is not detected at all


First make sure that it's not a problem with the cable. If possible try using another USB cable.

You can also try to connect the cable to another USB port on your computer. Don't use any USB hubs.

If the phone still won't get detected there's one more thing you can try from the hardware side. Connect your phone to another computer to verify if the problem is located on the phone or computer.

Also make sure that there is no lint, dust or other particles inside the USB port, this could interfere with the connection. Use a toothbrush or similar objects to clear the port from such particles and then try connecting the device again.

If your phone gets partly connected

Content may appear emtpy while browsing the device or it may not appear as a connected device in your computer at all, this could be due to the device being in a USB mode which does not support file transfer.

Xperia devices have multiple USB connectivity modes, these appear when you connect your device to a computer. A window menu will appear (if it doesn't, simply swipe down the notification field and tap the USB entry for more options) presenting you with options as to what you wish to use USB for. These are Charging, transfering files and using the device as MIDI.

To switch between modes, swipe down the notification field and tap the USB menu. In addition to the initial 3 modes, you may access an additional 3 using the developer options. To enable developer options, go to Settings > About phone, tap the Build number until it states that you're a developer; now go to Settings > Developer options > Select USB Configuration. Here you may choose between Charging, MTP (Media Transfer Protocol), PTP (Picture Transfer Protocol), Audio Source and MIDI.