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Mobile World Congress 2019

Sonys Press conference from MWC took place this monday
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

How to perform a backup / transfer data when the touch screen isn't working

Sony Xperia Support
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Message 1 of 1

How to perform a backup / transfer data when the touch screen isn't working

Hello everyone!

This is a guide for how you can transfer or backup data from a device when the touch screen isn't working. The guide is made especially for Android 6 and Android 7 since you will need to enable the MTP mode manually in these Android versions, but it will work with phones with earlier Android versions as well.


Below I have listed the requirments for this to work.

  • This will not work with a black display that is showing no text or picture since you have to navigate the phone with the mouse cursor and access the Settings menu in the device.
  • You will need an OTG adapter and a wired USB mouse.
  • This will not work on the devices that do not have support for USB Host which is a requirement. The devices that does not have this support are listed below.
  • Xperia™ E5
  • Xperia™ E4g
  • Xperia™ E4
  • Xperia™ M4 Aqua
  • Xperia™ E1
  • Xperia™ SP

Below is a picture of what an OTG adapter looks like (micro USB).




Start with connecting the OTG adapter to the device and plug in your USB mouse in the other end. Now you should see a mouse cursor on the display, just like on a computer. If you don't, try restarting the device (volume up + power button for 10 seconds) and it should show up when the phone boots up.

Unlock the SIM card lock if you have one set > unlock your screen lock.

mouse cursor.JPG


If you are using an earlier Android version than Android 6 or Android 7 you can skip the next part since you won't have to force the MTP mode.

Go to Settings > About phone and tap on "Build number" 7 times, you are now a developer and a new option is available in Settings called "Developer options". Open up that menu and enable it (unless it's already enabled), scroll down a bit and find "USB debugging" and enable this feature. Go down a bit more and you will find "Select USB Configuration", tap on it and choose "MTP (Media Transfer Protocol)". Below are some pictures on the entire process.


about phone.JPG



build number.JPG













usb config.JPG


 usb config2.JPG


If the device is not set to MTP mode when you connect your device to your computer, try rebooting your device again. You should now be able to access the internal storage and SD card using a file browser. You can also create a backup using Xperia Companion which you can restore later on.

If you have any suggestions on how to improve the guide, feel free to send me a PM!

Official Sony Xperia Support Staff

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