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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

E-mail and Exchange Active Sync

Sony Xperia Support
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E-mail and Exchange Active Sync

Planning on configuring E-mail in your Xperia phone? Or do you experiencing problems syncing your E-mails? If yes this might be the topic for you.

 

Below you’ll find some guides on how to setup E-mail sync and troubleshoot any problems.

 

POP3/IMAP

 

POP3/IMAP E-mail accounts are the most commonly used. This guide will show you the steps of configuring your E-mail manually if your E-mail server doesn’t support auto setup. Please note that the Next button won’t be lit if you have typed an incorrect E-mail address containing characters or symbols that are not supported.

 

Configuring POP3 or IMAP E-mail

 

Go to the E-mail application and enter your E-mail address and password. Now press Manual setup.

 

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Chose the kind of E-mail server your provider is using. If uncertain check this with your E-mail provider.

 

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Under Incoming settings enter your username, password and server details. If you’re uncertain about these details contact your E-mail provider. But in general your username is the same as your E-mail address but some providers may use a specific user name for your account.

Here you can also set if the server should delete the E-mails if you delete them in your phone. This setting is by default always set to Never.

 

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Next step is Outgoing settings. If your E-mail provider also has an SMTP server you can enter the details for sending E-mails here. This normally requires a sign-in on the SMTP server. If yes, check the Require sign-in box and enter your E-mail address and password. As above if you’re uncertain about any of these details contact your E-mail provider.

 

If your E-mails provider lacks an SMTP server you can check if your network operator provides an SMTP server and use their details. Using your network operators SMTP generally doesn’t require sign-in.

 

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Now it’s time to set how and when to check for new E-mails. Set and check the options you desire.

 

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The last step of the setup is to enter an account name and your name (signature).

 

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Troubleshooting POP3/IMAP E-mail

 

First make sure that you have a working Internet connection in the phone.
You can download Internet and MMS settings for your phone by going to Setting > More > Internet settings.
If you have a working Internet connection but still not able to connect to your E-mail server or sync your E-mails check that no Proxy server within your APN settings may be blocking this. You can check this by going to Settings > More > Mobile networks > APN or Access Point Name > Your Internet APN. Check if any details are set for Proxy and Proxy port. If yes you can try to delete them (temporarily) and save the APN. Now check if you’re able to connect or sync with your E-mail server.

You can also verify suspected Internet connection issues by trying via a Wi-Fi network instead.

 

If the E-mail still does not sync correctly, you may try clearing out data for the E-mail app and then reconfigure your account. In order to do so, go to Settings > Apps > Email > Storage > Clear data. Now reconfigure your account and see if it syncs.

 

E-mail disappearing?


By default our E-mail application is set to only mirror the server. So if an E-mail on the server is deleted it will also be removed from the phone at the next sync.

Syncing sent E-mail?
This is not possible on POP3 configurations. To be able to sync sent E-mails in the phone you must have configured an IMAP or Exchange Active Sync account.

 

Problem sending E-mail?


If you’re not using the same SMTP server as network operator in your phone you might experiencing problems sending E-mail via mobile networks. If this is the case you can connect to a Wi-Fi network to send E-mail or check with your SMTP provider if the outgoing port can be encrypted.

If none of the tips above helps you, you can try to download a third party E-mail application from Google Play store. This can be easy way to rule out where a specific problem may be located.

 

 

Exchange ActiveSync

 

Our Xperia phones come with the built-in Android native client for synchronizing your corporate E-mails, calendar and contacts. Here are some things worth double checking if you would experience any problems with Exchange sync.

Begin with checking your sync account details and if you haven't configured the Exchange ActiveSync account yet see the instructions below.

 

Configuring a Exchange ActiveSync account

Go to the E-mail application and enter your corporate address and password. Then press next.
Don’t worry if the setup might fail at this point because most Exchange servers don’t have auto setup enabled. In this case just press Manual setup. Please note that the Next button won’t be lit if you have typed an incorrect E-mail address containing characters or symbols that are not supported.

 

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Now our E-mail application needs to know what kind of account you want to configure. Press Exchange ActiveSync.

 

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This will bring you to the incoming settings screen. Enter domain\user name, password and server address. If you’re uncertain about your details contact your IT department to check which credentials to use. You will also need to know if you should accept all SSL certificated or use a client certificate.

 

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When all details are correct you will have to setup how and when to sync. So enter and check the options you desire.

 

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When you see this screen the setup is complete.

 

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If your Exchange server requires certain security settings you might see the following pop-up after finishing the setup. If this is the case you must approve the security update in order to sync E-mail, calendar and contacts.

 

Screenshot_2013-08-19-10-08-59.png

 

Pressing OK will give you a screen showing you what permissions you need to give the E-mail application. These permissions/ security settings are set from the Exchange server and depend on your corporate IT policy.

 

 Screenshot_2013-08-19-10-08-59.png

 

Troubleshooting Exchange Active Sync

 

First make sure that you have a working Internet connection in the phone.
You can download Internet and MMS settings for your phone by going to Setting > More > Internet settings.
If you have a working Internet connection but still not able to connect to your E-mail server or sync your E-mails check that no Proxy server within your APN settings may be blocking this. You can check this by going to Settings > More > Mobile networks > APN or Access Point Names > Your Internet APN. Check if any details are set for Proxy and Proxy port. If yes you can try to delete them (temporarily) and save the APN. Now check if you’re able to connect or sync with your E-mail server.

You can also verify suspected Internet connection issues by trying via a Wi-Fi network instead.

If the E-mail still does not sync correctly, you may try clearing out data for the E-mail app and then reconfigure your account. In order to do so, go to Settings > Apps > Email > Storage > Clear data. Now reconfigure your account and see if it syncs.

 

ActiveSync protocol version

You can check which Exchange ActiveSync protocols that are supported by your phone model in its white paper. http://developer.sonymobile.com/downloads/whitepapers/
Compare this with your server to make sure they’re compatible.

 

SERVER REQUIRES UNSUPPORTED SECURITY FEATURES

If you get the error message above your Exchange server is using security settings which are not supported by the Android native Exchange ActiveSync application. Which security settings that your phone model supports depend on firmware version and phone model. If your company runs on security settings that the Android native mail application doesn’t support and you don’t plan to alter the security settings, an alternative is to download any of the dedicated Exchange ActiveSync applications from Google Play store.

 

New meetings don’t sync?

If you have entered a new meeting in the phone and it doesn’t sync make sure that the meeting has been put into the correct account. When creating a new meeting in the calendar application make sure that you’ve chosen your ActiveSync account as calendar when creating the meeting.

 

How to use GAL (Global Address List)?

In most of our models you can access the GAL by opening the contacts application and tap the search icon. This will search the Global Address List on your exchange server. Our mail application also searches GAL when typing something in the To: field. Unfortunately we don’t have any default support at the moment for browsing the complete Global Address List.

 

For more information about what is supported by our Contacts, Calendar and E-mail applications please see this link.