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Tips & Tricks

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Z3 default email app doesn't sync the trash folder correctly

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Enthusiast
Message 1 of 12
2,678 Views
Message 1 of 12

Z3 default email app doesn't sync the trash folder correctly

I have a Z3 and use the default email app.  I have noticed over a period of time that it does not sync the trash folder correctly with my Hotmail account.  I don't know the exact causes of the event as I have not spent that long trying to work it out, but if I clear my trash and junk folders online and then check the app half an hour later there are emails still in my trash folder.  I also think if I delete emails throughout the week from my inbox on my phone and then empty the trash folder online on a weekend, those emails remain in trash on my phone.  The inbox and sent folders seem to sync perfectly but there is either a bug with trash or it behaves differently by design that I am not aware about.

 

Anybody got any information on this?

 

Also please nobody tell me to repair my phone software.  Everything I mention to Sony the response back is to repair my phone software even after I've clearly demonstrated it's their software (such as ringtones and notifications being tied together and ascending ringtone being useless).

 

Thanks.

11 REPLIES 11
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Moderator
Message 2 of 12
2,669 Views
Message 2 of 12

Re: Z3 default email app doesn't sync the trash folder correctly

Is your email account set up on IMAP or POP3? If it is IMAP,it will sync the emails and what is deleted from your phone,will be deleted from the server. But if you configure on POP3,it will download a copy of your mails.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

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Enthusiast
Message 3 of 12
2,657 Views
Message 3 of 12

Re: Z3 default email app doesn't sync the trash folder correctly

It's a Hotmail account so it's Exchange ActiveSync.

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Emperor
Message 4 of 12
2,651 Views
Message 4 of 12

Re: Z3 default email app doesn't sync the trash folder correctly

What if you use the Gmail app instead of the Email app?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Forum Legend
Message 5 of 12
2,649 Views
Message 5 of 12

Re: Z3 default email app doesn't sync the trash folder correctly

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Enthusiast
Message 6 of 12
2,645 Views
Message 6 of 12

Re: Z3 default email app doesn't sync the trash folder correctly

I don't like the UI of the Gmail app or the Outlook app.

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Forum Legend
Message 7 of 12
2,639 Views
Message 7 of 12

Re: Z3 default email app doesn't sync the trash folder correctly

there are other options at the play store
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Commissioner
Message 8 of 12
2,623 Views
Message 8 of 12

Re: Z3 default email app doesn't sync the trash folder correctly

I disabled the default email apps, as they are too specific to an email service, like Gmail for Google, Outlook client for outlook, Yahoo app for yahoo. It requires that we download multiple apps for different email services. To have everything in one place, I use K-9 Mail app, which you can install from https://play.google.com/store/apps/details?id=com.fsck.k9&hl=en

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Emperor
Message 9 of 12
2,620 Views
Message 9 of 12

Re: Z3 default email app doesn't sync the trash folder correctly

@rajanv you can use other email accounts with the Gmail account




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Commissioner
Message 10 of 12
2,617 Views
Message 10 of 12

Re: Z3 default email app doesn't sync the trash folder correctly

Thanks @uliwooly I use K-9 Mail for other features too, like Android Privacy Guard. The benefits of K-9 far outweigh what the default Gmail app offers on Android devices.