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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Emails deleted on phone, not on server

Enthusiast
Message 11 of 13
418 Views
Message 11 of 13

Re: Emails deleted on phone, not on server

yes i can confirm this too.

 

you have to force a folder refresh after each email deletion so that it propegates the changes to the server.

 

however if you use the official outlook app, then no problems.

Pioneer
Message 12 of 13
413 Views
Message 12 of 13

Re: Emails deleted on phone, not on server

Hi @Martin20;

 

I n the email account settings go to Verification frequency and select Automatic (Email app>Top left menu>Settings>Select cog wheel to the right of the email account>Verification frequency>Verification frequency (in less hours movement and rush hour settings if selected)>Choose automatic or anything but Manual.

Highlighted
Learner
Message 13 of 13
161 Views
Message 13 of 13

Re: Emails deleted on phone, not on server

Simply swipe the screen down to get the loading symbol and then it should be removed from the server.