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Want to know more about Xperia 5? To read more about it go here.
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E-mail notification bar "mark as read" doesn't work

Sony Xperia Support
Message 11 of 26
1,370 Views
Message 11 of 26

Re: E-mail notification bar "mark as read" doesn't work

You're quite right @MilesBugd, I updated and the option is now there. I will see if I can find further information on this.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Forum Legend
Message 12 of 26
1,228 Views
Message 12 of 26

Re: E-mail notification bar "mark as read" doesn't work

Screenshot_20160623-094451.pngon Xperia Z5 Compact Android 6.0.1 Xperia Email App version 12.0.A.0.12


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Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
Sony Xperia Support
Message 13 of 26
1,215 Views
Message 13 of 26

Re: E-mail notification bar "mark as read" doesn't work

@MilesBugd,

 

Do you have the same issue in safe mode?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Inhabitant
Message 14 of 26
1,194 Views
Message 14 of 26

Re: E-mail notification bar "mark as read" doesn't work

I just tried the safe mode, but it made no difference.
Sony Xperia Support
Message 15 of 26
1,186 Views
Message 15 of 26

Re: E-mail notification bar "mark as read" doesn't work

Hi @MilesBugd,

 

I am not sure what the issue is here I'm afraid. In my testing this functions as @nolramlb's image shows and I cannot seem to replicate your fault. I recommend running a software repair on your handset incase this specific feature was not correctly installed with the update.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 16 of 26
1,169 Views
Message 16 of 26

Re: E-mail notification bar "mark as read" doesn't work

I too have experienced all of the same symptoms for the "Default notification action".  I have tried 2 "Software Repairs" and both times it would work correctly and show "Mark as read" for about 5 minutes, then return to always having "Delete" in the notification regardless of me changing the setting to "Mark as read".

 

I have a US version Z5c E5803 running Android 6.0.1

Sony Xperia Support
Message 17 of 26
1,166 Views
Message 17 of 26

Re: E-mail notification bar "mark as read" doesn't work

Hi @Syver,

 

Welcome to the community

 

It's odd that it would work temporarily then fail. If the software repair is not resolving the issue, I think it may be a bug. You should report it to your local support team using the link in my signature. I will pass your feedback on.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Inhabitant
Message 18 of 26
1,153 Views
Message 18 of 26

Re: E-mail notification bar "mark as read" doesn't work

Thanks for the feedback. I've tried the software repair, but it still failed to work correctly.
One time poster
Message 19 of 26
964 Views
Message 19 of 26

Re: E-mail notification bar "mark as read" doesn't work

Hi,

 

I experience the same problem here with my Z5

Visitor
Message 20 of 26
874 Views
Message 20 of 26

Re: E-mail notification bar "mark as read" doesn't work

Hi everyone,

 

I have the same issue here with my E5823 Xperia Z5 Compact. The problem started when I upgraded to Android 6.0.1 and I too have been able to see the "Mark as read" option on the notification, but then a few minutes later it would automatically change back to "delete", no matter what I specify in the settings menu. 

 

Have someone found a fix for this?, that option was basically the whole reason I was using the Xperia email app for.

 

Thank you!