account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

E-mail notification bar "mark as read" doesn't work

Sony Xperia Support
Message 11 of 26
1,362 Views
Message 11 of 26

Re: E-mail notification bar "mark as read" doesn't work

You're quite right @MilesBugd, I updated and the option is now there. I will see if I can find further information on this.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Forum Legend
Message 12 of 26
1,220 Views
Message 12 of 26

Re: E-mail notification bar "mark as read" doesn't work

Screenshot_20160623-094451.pngon Xperia Z5 Compact Android 6.0.1 Xperia Email App version 12.0.A.0.12



________________________________________________________________________________
The Man! The Myth! The Forum Legend! -Scott Sterling
Sony Xperia Support
Message 13 of 26
1,207 Views
Message 13 of 26

Re: E-mail notification bar "mark as read" doesn't work

@MilesBugd,

 

Do you have the same issue in safe mode?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Highlighted
Inhabitant
Message 14 of 26
1,186 Views
Message 14 of 26

Re: E-mail notification bar "mark as read" doesn't work

I just tried the safe mode, but it made no difference.
Sony Xperia Support
Message 15 of 26
1,178 Views
Message 15 of 26

Re: E-mail notification bar "mark as read" doesn't work

Hi @MilesBugd,

 

I am not sure what the issue is here I'm afraid. In my testing this functions as @nolramlb's image shows and I cannot seem to replicate your fault. I recommend running a software repair on your handset incase this specific feature was not correctly installed with the update.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 16 of 26
1,161 Views
Message 16 of 26

Re: E-mail notification bar "mark as read" doesn't work

I too have experienced all of the same symptoms for the "Default notification action".  I have tried 2 "Software Repairs" and both times it would work correctly and show "Mark as read" for about 5 minutes, then return to always having "Delete" in the notification regardless of me changing the setting to "Mark as read".

 

I have a US version Z5c E5803 running Android 6.0.1

Sony Xperia Support
Message 17 of 26
1,158 Views
Message 17 of 26

Re: E-mail notification bar "mark as read" doesn't work

Hi @Syver,

 

Welcome to the community

 

It's odd that it would work temporarily then fail. If the software repair is not resolving the issue, I think it may be a bug. You should report it to your local support team using the link in my signature. I will pass your feedback on.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Inhabitant
Message 18 of 26
1,145 Views
Message 18 of 26

Re: E-mail notification bar "mark as read" doesn't work

Thanks for the feedback. I've tried the software repair, but it still failed to work correctly.
One time poster
Message 19 of 26
956 Views
Message 19 of 26

Re: E-mail notification bar "mark as read" doesn't work

Hi,

 

I experience the same problem here with my Z5

Visitor
Message 20 of 26
866 Views
Message 20 of 26

Re: E-mail notification bar "mark as read" doesn't work

Hi everyone,

 

I have the same issue here with my E5823 Xperia Z5 Compact. The problem started when I upgraded to Android 6.0.1 and I too have been able to see the "Mark as read" option on the notification, but then a few minutes later it would automatically change back to "delete", no matter what I specify in the settings menu. 

 

Have someone found a fix for this?, that option was basically the whole reason I was using the Xperia email app for.

 

Thank you!