account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

E-mail notification bar "mark as read" doesn't work

Highlighted
Inhabitant
Message 1 of 26
3,715 Views
Message 1 of 26

E-mail notification bar "mark as read" doesn't work

After updating my phone (Z5) to Android 6.0.1, I can't mark my emails as read through the notification bar anymore. Only the options 'delete' and 'reply' are available in the notification bar.

I checked my email settings, and the default notification action is set correctly as 'Mark as read'. But despite these correct settings, I still only see the options 'delete' or 'reply' in the notification bar when I receive an e-mail.

25 REPLIES 25
Sony Xperia Support
Message 2 of 26
3,702 Views
Message 2 of 26

Re: E-mail notification bar "mark as read" doesn't work

Hi @MilesBugd,

 

Are you using the default mail app?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Inhabitant
Message 3 of 26
3,697 Views
Message 3 of 26

Re: E-mail notification bar "mark as read" doesn't work

Yes I am!
Sony Xperia Support
Message 4 of 26
3,689 Views
Message 4 of 26

Re: E-mail notification bar "mark as read" doesn't work

@MilesBugd,

 

I am trying to test this now but I don't see the notification option you mentioned. Can you please set up your email account in the Gmail app and see if the same thing happens?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Forum Legend
Message 5 of 26
3,660 Views
Message 5 of 26

Re: E-mail notification bar "mark as read" doesn't work

try to clear email app data

 

settings>app>email>clear data, restart your device.

 

set up your email again and try to send yourself an email


---------------------------------------------------------------------------
Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
Inhabitant
Message 6 of 26
3,647 Views
Message 6 of 26

Re: E-mail notification bar "mark as read" doesn't work

@CameronT

 

You can find the notification option here

 

Email >> settings >> scroll down to 'General', and here you'll find the option 'Default notification action'. I've added 3 screenshots.

 

Gmail doesn't have this option.

 

I used to be able to mark emails as read directly from the notification bar. But since this new update (6.0.1), I can only delete or reply to emails from the notification bar (see screenshot), even if I set the default notification action to 'mark as read'.

 

I also tried to clear email cache/data, but no success. 

 

_20160621_202547.JPG

Inhabitant
Message 7 of 26
3,646 Views
Message 7 of 26

Re: E-mail notification bar "mark as read" doesn't work

@nolramlb 

 

Thanks, I tried this. But still no success.

Sony Xperia Support
Message 8 of 26
3,622 Views
Message 8 of 26

Re: E-mail notification bar "mark as read" doesn't work

@MilesBugd,

 

I see. This option is not available in my version of the app, so it might be region specific. 

 

Screenshot_20160622-120553.png

 

Just to confirm, if you swipe the notification away, does it mark it as read in your inbox?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Inhabitant
Message 9 of 26
3,615 Views
Message 9 of 26

Re: E-mail notification bar "mark as read" doesn't work

@CameronT

My settings looked exactly like yours before I updated my phone to 6.0.1. Do you also have 6.0.1?

If I swipe the notification away, it doesn't mark the email as read.
Visitor
Message 10 of 26
3,483 Views
Message 10 of 26

Re: E-mail notification bar "mark as read" doesn't work

Hi,

 

I have the same problem, I upgraded my xperia Z5 Compact to 6.0.1 and even though I have my option set to "mark as read" all I get from the notification is the delete and reply options.

 

Does someone know how to fix this?

 

Thanks!