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Can't synchronise my e-mail with my new XZ2

One time poster
Message 1 of 3
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Message 1 of 3

Can't synchronise my e-mail with my new XZ2

Hello,

Please need some advice. I have been trying to synchronise my e-mail account with the new XZ2. I started with my @gmail.com and got a reply "could not open connection to server"???. I tried using my Google account to log in and that was successfull. I then proceeded with adding another account and that failed despite several attempts, including manual option, getting the same message as with the initial attempt to synchronise gmail.com. I have contacted my account helpdesk and checked all the details but that did not helped either. Any ideas?

Kind regards,

Jurek

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Message 2 of 3
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Message 2 of 3

Re: Can't synchronise my e-mail with my new XZ2

Hi I'm having the same issue atm. Did you get it sorted for yourself ? If so could you help me please. 

One time poster
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Message 3 of 3

Re: Can't synchronise my e-mail with my new XZ2

Hi,

Yes, the problem has been sorted out very recently but the issue was not with my XZ2. It turned out to be a security setting on my account. The administrator informed me that for a better security they have blocked sync requests from some countries and I happened to be in such a "blocked" country. They have suggested I forward all my mail to gmail.com or any other e-mail account which was already synchronised with my phone. It works for me.

I hope this helps. Kind regards, J