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Xperia Z5 Compact Camera not working

SOLVED
Apprentice
Message 1 of 12
7,071 Views
Message 1 of 12

Xperia Z5 Compact Camera not working

Hey!

 

Yesterday I turned off and restarted my Sony Zperia Z5 Compact -phone and I noticed that the camera won't work. When I lauch the camera, the screen is just black and after a little while there comes a notificationsomething like "Camera is not working" and "Restart the application" (Notifications in my phone are in Finnish, so these are just quick translations of them). When I restart the camera application, I get another notification which is something like "Camera has stopped multiple times" and "Close the application".

 

I don't know what happened when I turned off and restarted my phone yesterday. It has android 7.1.1, I don't know if it matters. I want my camera to start work again, please help!

1 ACCEPTED SOLUTION

Accepted Solutions
Pioneer
Message 8 of 12
8,166 Views
Message 8 of 12

Re: Xperia Z5 Compact Camera not working

Then I would say that you have a hardware problem, so you don’t have anything to do but but contact with your local service, I’m sorry...

11 REPLIES 11
Apprentice
Message 2 of 12
7,058 Views
Message 2 of 12

Re: Xperia Z5 Compact Camera not working

It's stiill not working. Please help!!

Pioneer
Message 3 of 12
7,050 Views
Message 3 of 12

Re: Xperia Z5 Compact Camera not working

Have you tried software repair trough the computer with Sony Companion?

Emperor
Message 4 of 12
7,048 Views
Message 4 of 12

Re: Xperia Z5 Compact Camera not working

@susuz11su

 

I agree, you might want to repair it with XC 

 

Xperia Companion (XC)

 

 

Software Repair Guide

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 5 of 12
7,014 Views
Message 5 of 12

Re: Xperia Z5 Compact Camera not working

Xperia Companion didn't help at all. Camera still doesn't work. I don't know what to do, please help.

Pioneer
Message 6 of 12
7,008 Views
Message 6 of 12

Re: Xperia Z5 Compact Camera not working

Try dialing *#*#7378423#*#*

This give you access to service menu, where you can try the camera hardware. Also you can try with thir party camera applications downloading them from Play Store

Highlighted
Apprentice
Message 7 of 12
7,001 Views
Message 7 of 12

Re: Xperia Z5 Compact Camera not working

Thank you for help!

 

I tried that and service test on camera says that camera is not connected and "failed to connect to camera". Third party camera applications don't work either. I'm getting hopeless with this... Slightly frowning Face

Pioneer
Message 8 of 12
8,167 Views
Message 8 of 12

Re: Xperia Z5 Compact Camera not working

Then I would say that you have a hardware problem, so you don’t have anything to do but but contact with your local service, I’m sorry...

Apprentice
Message 9 of 12
6,985 Views
Message 9 of 12

Re: Xperia Z5 Compact Camera not working

I'll do that! Thanks anyway! Slightly smiling Face

Visitor
Message 10 of 12
6,285 Views
Message 10 of 12

Re: Xperia Z5 Compact Camera not working

I have exactly the same problem. I even have the camera replaced and still is not working.