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2017-07-02 02:44 PM
I have a Sony Xperia Z4 LTE tablet which I encounter some issues with BOTH front and main cameras:
Whenever I take pictures with any other apps than the built-in camera app the image is flipped and dragged to the unrecognizable. This applies to facebook, snapchat or any other apps. However, the preview is fine and video mode is ok.
I have tried searching in here and elsewhere on the web but cannot find other people that has exactly the same issue, most people only appear to have problems with the messenger app and the answer to that is "app issues, not sony"
I have tried all settings regarding camera resolution, autorotate OFF etc.
I have even tried to factory reset the tablet twice. Last time I chose to set it up as a new tablet and download all apps again but with no success.
Any advice? I would like to try the Sony companion software repair but after the tablet is detected and I choose software repair it just stops at "initializing"
2017-07-02 05:05 PM
can you try to upload some sample images?
how about when you are on safe mode?
make sure to run Xperia Companion with admin privelages. when performing software repair using Xperia Companion... be patient as the program will download the whole software that might be almost 1Gb
2017-07-02 09:34 PM
Hi, thanks for your reply.
Finally I successfully managed to factory reset the tablet now by using the Xperia companion software repair. Took a full 4 hours. *puh*.
But it still works the same way....
Attached are screenshots using Snapchat preview and after picture is taken.
Regarding safemode, I followed your link but it does not describe how to boot in safemode with android 7.0 tablet. I tried to switch the service off and then holding the volume down key whilst powering on but no success.
2017-07-02 10:03 PM
Ok, so I found out how to boot in safe mode.
But then I cannot access any 3rd party apps which is what is my problem.
The built in camera app works fine but ANY other app that uses the camera causes it to flip/rotate.
It has been like this for several months now and I have updated all my apps on a daily basis and always run the latest android version.
It is hard to believe that all these 3rd party apps share the same bug.
2017-07-03 01:39 PM
hi @tggggretr, ok i see the problem.
part of this might be because of app incompatibility. (yes i know,. unlikely but still)
can you try with other camera app? like camera super pixel on google play
I will try to get some more information regarding this.
2017-07-03 01:40 PM
have you tried to toggle auto rotate?
2017-07-03 08:23 PM
Yes, toggle auto-rotate was actually one of the first things I tried and it does not make any difference.
The app "camera super pixel" on google play said it was not available for my device when I tried downloading it.
However, I tried a similar app called "HD camera ultra" and it actually performs as it should without flipping the image. 😎 Strange.. 🤔
I really appreciate your effort in trying to help me out here 👍
2017-07-10 02:24 PM