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Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Xperia XZ Camera Error

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Learner
Message 1 of 9
919 Views
Message 1 of 9

Xperia XZ Camera Error

Today I open my camera and the screen is red and made like palpitations, it is just the back camera, the front one is all good 

8 REPLIES 8
Emperor
Message 2 of 9
917 Views
Message 2 of 9

Re: Xperia XZ Camer Error

@Matteo_An

 

settings > apps > camera > clear the app data > restart the phone > settings > about phone > diagnostics > test > test the camera.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 3 of 9
894 Views
Message 3 of 9

Re: Xperia XZ Camera Error

Hi @Matteo_An and welcome to the community.

 

I'm sorry to hear this. As @uliwooly recommended you can test your camera in the built in diagnostics tool in your device. To do so, go to: Settings > About phone > Diagnostic > Test > Camera. How does the camera behave in this test?

 

I'd also recommend that you reboot your phone to safe mode to see if this behavior is caused by one of you downloaded apps as these will be temporarily disabled in this mode.

 

If there is no change in safe mode you can perform a software repair using Xperia Companion in order to rule out that nothing software related is caused this behavior with your camera.

 

Let us know how it goes.

 


Official Sony Xperia Support Staff


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Moderator
Message 4 of 9
885 Views
Message 4 of 9

Re: Xperia XZ Camera Error

Also if possible, can you grab a screenshot of the issue by holding down power button then selecting screenshot, or by pressing power + volume down at same time.



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Visitor
Message 5 of 9
764 Views
Message 5 of 9

Re: Xperia XZ Camera Error

Hello.

I also have this problem. Yesterday the screen on back camera was pink with stripes, for some time, and then again only the black. I made diagnostics, rebooted, repaired with companion, and nothing helps. Front camera is ok. Back camera record video, which is impossible to open, when make photo get thisScreenshot_20170919-132926.png

 

Telephone bought 1 month ago, never been dropped. Very dissapointing (

Learner
Message 6 of 9
619 Views
Message 6 of 9

Re: Xperia XZ Camera Error

Dear Belder, hello

 

I have same problem like your camera problem,  did you solve this? How?

Thank you

Sony Xperia Support
Message 7 of 9
598 Views
Message 7 of 9

Re: Xperia XZ Camera Error

Hi @Gurkanisci,

 

I'm sorry to hear this. Slightly frowning Face

 

Have you tried any of the troubleshooting suggested in this thread?

 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 8 of 9
578 Views
Message 8 of 9

Re: Xperia XZ Camera Error

Dear Gurkanisci,

 

I had a problem with camera itself. So it was replaced as a warranty.

 

 

A98
Visitor
Message 9 of 9
202 Views
Message 9 of 9

Re: Xperia XZ Camera Error

Sony customer service is bad I never ever buy Sony products again shame on you 👎