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Xperia XA Ultra Front cam do not focus amd zoom issue

Message 1 of 2
Message 1 of 2

Xperia XA Ultra Front cam do not focus amd zoom issue

The front camera does not focus. It captures blurry or foggy images. I just noticed it yesterday when I took a selfie. Last week, its still okay. Tried factory setting however it didnt fix it. Also when I zoom, it says zoom is unavailable. Please help. 

Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: Xperia XA Ultra Front cam do not focus amd zoom issue

Hi @ShielaMae,


I'm sorry to hear this. If you have already tried to do a factory reset I recommend that you perform a software repair using Xperia Companion.


If you are still experiencing the same behavior after that. I'd recommend that you get in contact with your Local support team for assistance with having your device sent in to an authorized service center for repair.


Let me know how it works out.


Official Sony Xperia Support Staff

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