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Xperia XA Camera Issues

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Xperia XA Camera Issues

I bought an Xperia XA [F3115] for my mother, and after a few months, the camera app now only uses front-facing camera, but upside down. The button to switch to main back camera isn't there anymore. I have tried to 'factory reset', did not change anything. Tried 'safe mode', did not change anything. Tried 'Xperia Compannion', did not change anything. Tried *#*#7378423#*#* to go to service test, front-facing camera is still upside down and back camera is black-screen. I have also tried disabling the Xperia OS Camera App, downloading a third party camera app, and still no change! Even if the back camera is a hardware failure, I don't understand why the front-facing camera is upside-down, especially when both cameras worked fine since she got the phone until now. I can see in the Xperia forums that other users have experienced the same issue, with no fix, or much support from the Sony Support Teams besides 'safe mode' or 'Xperia Compannion', then it's pretty much silence from the Xperia Support Team! Which gives me the impression that Sony are aware of this issue and it is a manufacturing fault in the build of the phone. This message is coming from an Xperia user since the Ericsson days!

 

Sony Support... Please do not send me to more forums. Just tell me where to get it fixed by you, at no cost to me, or replacement, or full refund for a faulty product. Please do the right thing, as comments seem to suggest that yours support for customers is lacking!