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Xperia A1 ultra rear camera does not work

One time poster
Message 1 of 2
Message 1 of 2

Xperia A1 ultra rear camera does not work

El aplicativo de mi cámara Sony xperia A 1 ultra no funciona. Puedo usar sólo la cámara frontal pero no tengo la opción de voltear la cámara para tomar fotos. 

The application of my Sony xperia A 1 ultra camera does not work. I can use only the front camera but I don't have the option of flipping the camera to take pictures.


Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: Xperia A1 ultra rear camera does not work

Hi @Amarucho, let me see if I can help out here! 


Your post has been translated to English as this is an International forum, please post any replies in English and it will be easier for me and other users to assist you.


Have you been able to carry out a quick test of the camera in order to see if the hardware works as intended? In order to do this, find and tap Settings > Support > Xperia tests > Camera.  Also, try clearing the data for the camera app. This will reset all settings for the app which might do the trick. Find and tap Settings > Apps & notifications > App-info > Camera > Storage > Clear data > Tap "OK" > Restart the phone.


Another thing that you can try is to reboot your phone in safe mode to see if the camera works better there. All apps downloaded from Play Store is temporarily deactivated while in safe mode and by doing this, you can see if this behaviour is caused by a downloaded app. For more information on safe mode and how to use it, click here.  


If the behaviour of the camera app persists in safe mode, I would suggest that you try to repair the software on the phone, as there is no setting for this. Keep in mind though that a software repair will erase all user data from the phone, so make sure to do a backup before the repair. 


Try these measures and let me know how it goes! 

Official Sony Xperia Support Staff

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