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Xa1 front camera not working

Visitor
Message 1 of 5
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Message 1 of 5

Xa1 front camera not working

my xa1 front camera not working after updating in oreo. 

4 REPLIES 4
Forum Legend
Message 2 of 5
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Message 2 of 5

Re: Xa1 front camera not working

Try to do a software repair using Xperia Companion 



________________________________________________________________________________
The Man! The Myth! The Forum Legend! -Scott Sterling
Sony Xperia Support
Message 3 of 5
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Message 3 of 5

Re: Xa1 front camera not working

Hi @percie, sorry to hear about this. 

 

Before repairing the software as @nolramlb mentioned, have you tried clearing the data for the camera app? This will reset all settings for the camera app which might do the trick. Find and tap Settings > Apps & notifications > App Info > Camera > Storage > Clear data > Restart the phone

 

Another thing you can try is to reboot your phone in safe mode to see if the front camera works better there. All apps downloaded from Play Store is temporarily deactivated while in safe mode and by doing this, you can see if this behaviour is caused by a downloaded app. For more information on safe mode and how to use it, click here.

 

If none of these measures manages to improve the functionality of the front camera, you may try to repair the software using Xperia Companion. Keep in mind though that the software repair will erase all user data from the phone, so remember to do a backup first in order to prevent data loss. 

 

Let me know how it goes! 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 4 of 5
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Message 4 of 5

Re: Xa1 front camera not working

thanks for replying. as of now still the problem exist after all that you've suggest, even replacing the front camera module and software repair thru companion software. maybe its because of upgrading software from nougat to oreo. is there possible to downgrade it to fix this problem. 

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Sony Xperia Support
Message 5 of 5
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Message 5 of 5

Re: Xa1 front camera not working

Thank you @percie for your quick reply! 

 

There is no way to return to a previous software version once you have updated the phone. If the software repair did not manage to make the front camera work again, I am afraid that the only thing left to do is to have your phone sent to an authorized service center, since it might be related to hardware. In that case, get in contact with your local support team, as service routines, warranty and consumer laws may vary between markets.

 

Let me know if you have any further questions! 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.