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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

XA1 camera stuck in a mode

Visitor
Message 1 of 3
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Message 1 of 3

XA1 camera stuck in a mode

My wife's camera is playing up, she has a standard XA1 rather than the ultra I have. It won't take pictures or screenshots, or rather if she does, they do not appear in the album and are lost forever. I have tried everything I can think of in settings with no luck. I have a shot of the symbol showing bottom right in camera mode which is clearly the issue, I will try to share, but I have no idea how to get out of it. Any help would be greatly appreciated, this is driving us crazy! DSC_3625.JPGThanks Sony for providing a help forum where it's harder to upload a picture in the correct orientation showing the problem than it is to fix the problem on your own. 1 out of 10 for user friendliness there.

 

2 REPLIES 2
Emperor
Message 2 of 3
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Message 2 of 3

Re: XA1 camera stuck in a mode

@alanclissold 

 

are you saving the pictures/screenshots on the internal storage or an SD card? 

 

could you try this 

 

settings > apps > camera > storage > clear data > restart the phone > try again




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 3 of 3
519 Views
Message 3 of 3

Re: XA1 camera stuck in a mode

Ok, tried that, no luck unfortunately. The phone prompted to choose the storage medium, it is now SD card but I'm pretty sure it was before. Tried taking pictures, it looked as though they were saved (spinning wheel then mini image bottom right), but when we restarted the phone they aren't saved in album. All apps are up to date.