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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Rear Camera not working on Xperia X Compact

Message 1 of 3
Message 1 of 3

Rear Camera not working on Xperia X Compact

Hi everyone,

I recently bought an Xperia X Compact smartphone. At first, everything worked fine. However, after a few weeks the rear camera stopped working. When I start the camea app, there is just a black image from the camera (the controls are visible and usable, however I can't take a photo). The front camera works fine, only the back one has a steady black image.

I found this thread in the Z3 Compact thread:

I tried gently pushing around the lens, but that didn't help. The software solution (clearing the cache and restarting in safe mode) solved the problem! However, after a short time, the problem reoccurred. And now I can't fix it with any of these methods!

Does anyone have any advice on this topic?

Message 2 of 3
Message 2 of 3

Re: Rear Camera not working on Xperia X Compact

Since the software fix worked initially, it might be worthwhile resetting the phone completely to see whether the problem returns once more. 

Before you do that though, try running the service tests:

Type  *#*#SERVICE#*#*  into the phone dialer and check the tests for both cameras.

Message 3 of 3
Message 3 of 3

Re: Rear Camera not working on Xperia X Compact

Thanks for the reply and the advice!

I hoped to solve this without having to reset... but I guess that option gets less and less likely.


When I tried to run the Service Tests, both Cameras didn't work but instead crashed the test app (stuck on black camera screen). When I open the regular Camera app, the back camera produces the same black image while the front camera gives an error "Camera not connected. Please restart camera or device." (in German, so my translation might be slightly off). After a restart at least the front camera works again (regular app as well as Service Test), but the back camera is still broken.


I guess I need to reset now, or does anyone have any other last tips?